Service Manager ($43.94)

Irvine Company; Cupertino, Northern (CA, KY); Hybrid; USD 53,000 - 69,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities is seeking a Service Manager I to oversee maintenance operations for a portfolio of communities and lead a maintenance team to deliver exceptional service and timely work orders.

You will manage budgets, inventory, and vendor coordination while upholding OSHA standards and company policies. Travel between sites is required and after-hours on-call duties may apply.

Qualifications

• EPA 608 certification is required.
• California driver’s license is required.
• Travel between communities may be daily.
• After-hours on-call support may be needed.

Responsibilities

• Hires, trains, coaches and manages team performance to meet objectives.
• Oversees maintenance operations and customer service in communities.
• Manages work orders, unit turnovers, preventive maintenance and inspections.
• Coordinates vendors, projects, inventory and invoicing with accurate records.
• Drives financial metrics and ensures compliance with safety and audits.

Skills

Customer service

Team leadership

Budget management

Vendor coordination

Safety compliance

Education

High School Diploma or GED

Tools

EPA 608 certification

Job description

Position Summary:

The Service Manager I oversees maintenance operations for communities of up to 500 apartment homes and leads a maintenance team to provide excellent customer service, perform service requests, preventative maintenance, and unit turnovers. Manages the budget and inventory, ensures adherence to company standards and safety/Occupational Safety and Health Administration (OSHA) regulations and collaborates on asset preservation and operational excellence initiatives.

• Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
• Anticipates customer’s needs, models excellent customer service, and empowers Associates to take ownership and resolve questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Drives efficient and high-quality community maintenance operations by managing all work order completion, unit turnover processes, preventative maintenance, vendor and project coordination, inventory and purchasing/invoicing, ensuring accurate documentation in the appropriate operating platform.
• Drives team performance toward achieving and exceeding financial metrics and Key Performance Indicators (KPIs) through strategic planning, resource allocation, and performance monitoring.
• Oversees financial and operational compliance ensuring accuracy through regular audits, walks and discrepancy resolution
• Performs field duties, including but not limited to, completing service appointments, unit turns, preventative maintenance, amenity cleaning and inspections.

Preferred Education:

• High School Diploma or GED (or equivalent experience)

Preferred Years of Relevant Work Experience:

• 2 - 5 years

Additional Requirements:

• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
• The physical requirements for this position include: Below waist lift - 48lbs, Below to above waist lift - 34lbs, Push/pull (walking) - 60lbs force, Ladder climbing - Occasional, Unilateral balance - Average of 20 seconds or more per leg
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.
• After hours on-call support as needed
• Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

Compensation:

Base Pay Range:$38.32 -$50.19

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.