Service Manager 2

Computacenter (UK) Ltd; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Computacenter is seeking a senior leader to take full accountability for their own work and drive milestones, team objectives, and delegated tasks for critical projects.

You will provide high-level consultancy, manage projects, coach staff, and develop performance solutions while overseeing budget and P&L. The role requires authorized US work status and experience with risk assessments and executive-level stakeholder engagement.

Qualifications

• Experience managing a P&L.
• Experience managing SLAs, KPIs, and performance metrics.
• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
• Experience in dealing with and influencing multi-tier management.
• You must be authorized to work in the United States.

Responsibilities

• Provide high-level consultancy within the specialist area to peer group, customers, and direct reports.
• Manage and implement projects relevant to the specialist area.
• Manage, develop, and coach a team of staff and implement performance management solutions.
• Develop and motivate the team to help ensure delivery of function and business targets.
• Assess situations, issues, and opportunities and eliminate when appropriate.
• Act as a point of escalation on complex issues and provide support to team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in service delivery.
• Establish productive relationships and networks at Senior Management level to build customer relationships.
• Responsible for managing budget/P&L to maintain spending within budgetary limits.
• Make decisions impacting project success (results, deadlines, budget).
• Act in accordance with Computacenter Information Security Policies and report security events or risks.

Skills

P&L management

SLA management

Performance metrics

Multi-tier management

Leadership

Stakeholder liaison

Job description

About the role

Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.

What you’ll be doing

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
• Manage and implement projects relevant to the specialist area.
• Manage, develop, and coach a team of staff and implement performance management solutions where required.
• Develops and motivate the team to help ensure the delivery of function and business targets.
• Assess situations, issues, and opportunities and eliminate when appropriate.
• Acting as a point of escalation on complex issues and providing appropriate support to other team members
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
• Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
• Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
• Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

What you have

• Experience managing a P&L.
• Experience managing SLAs, KPIs, and performance metrics.
• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
• Experience in dealing with and influencing multi-tier management.
• You must be authorized to work in the United States.

Bonus Points

• Advanced academic background, preferably to good degree level or equivalent.
• Proven track record of work experience in a challenging commercial environment.
• ServiceNow experience.