Service Manager

Ag-Pro Companies; Zanesville (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

Ag-Pro Companies in Ohio seeks a Service Department Manager to lead daily operations, optimize service processes, and drive profitability while ensuring exceptional customer satisfaction.

The role emphasizes staff development, budgeting, and disciplined expense control to grow service labor sales and maintain fleet and equipment readiness.

Qualifications

• 3+ years experience in Service Department operations.
• Ability to use Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• And other duties as assigned.

Skills

Service department operations

Microsoft Office

Communication skills

Customer service

Financial understanding

Education

High School Diploma or equivalent

Tools

John Deere product knowledge

Job description

Brief Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Brief Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction


• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives


• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals


• Coordinates customer clinics, field days, and related promotional events


• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit


• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge


• Reviews work orders for completeness and accuracy prior to customer billing


• Ensures all departmental tools, equipment, and vehicles are in good working order


• Manages recruiting, staffing and employee development activities for employees reporting to this position


• And other duties as assigned

Job Requirements

• 3+ years experience in Service Department operations


• Ability to use standard desktop load applications such as Microsoft Office and internet functions


• Ability to write and speak effectively to individuals and groups


• Familiar with John Deere and competitive products


• Basic understanding of financial principles relative to Service Department operations


• Ability to analyze and interpret internal reports


• Ability to work extended hours and weekends


• Excellent customer service skills


• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits. Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer. All positions require pre-employment screening.