Service Manager

WhiteCap Search; Woodbridge (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

WhiteCap Search is seeking a dedicated professional to manage HVAC service operations, scheduling, and dispatch. You will be the main contact for customers, coordinate technicians, and ensure timely service delivery.

The role emphasizes building strong customer relationships, monitoring open service calls, and communicating updates. You will work closely with field staff in a fast-paced environment to maintain service performance.

Qualifications

• 5 years of HVAC service, dispatching, or customer service experience.
• Strong communication and organizational skills.
• Experience with scheduling and dispatching preferred.

Responsibilities

• Manage daily HVAC service scheduling and dispatching.
• Serve as the primary point of contact for customers regarding service requests and scheduling.
• Build and maintain strong customer relationships.
• Coordinate technician schedules, priorities, and emergency service calls.
• Monitor open service calls and ensure timely completion and follow-up.
• Communicate service updates, delays, and scheduling changes to customers.
• Handle customer concerns and service escalations professionally.
• Work closely with technicians, dispatch, and operations to resolve service issues.
• Monitor technician utilization, response times, and overall service performance.

Skills

HVAC service experience

Dispatching & scheduling

Customer service

Communication skills

Organizational skills

Tools

Scheduling software

Job description

Whitecap Search is seeking a dedicated and experienced professional to join our team. The ideal candidate will excel in managing HVAC service operations, ensuring customer satisfaction, and coordinating efficient service delivery. This role is crucial in maintaining strong customer relationships and optimizing service performance.

Key Responsibilities

• Manage daily HVAC service scheduling and dispatching.
• Serve as the primary point of contact for customers regarding service requests and scheduling.
• Build and maintain strong customer relationships.
• Coordinate technician schedules, priorities, and emergency service calls.
• Monitor open service calls and ensure timely completion and follow-up.
• Communicate service updates, delays, and scheduling changes to customers.
• Handle customer concerns and service escalations professionally.
• Work closely with technicians, dispatch, and operations to resolve service issues.
• Monitor technician utilization, response times, and overall service performance.

Requirements

• 5 years of HVAC service, dispatching, or customer service experience.
• Strong communication and organizational skills.
• Experience with scheduling and dispatching preferred.
• Ability to multitask and work in a fast-paced environment.
• Commercial HVAC experience preferred.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.