Service Manager

bobcatofindy; Whitestown (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Boot Reimbursement

401K

Profit Sharing

Disability Insurance

Life Insurance

Employee Assistance

Paid Training

Advancement Opportunities

Family Friendly

Job summary

Bobcat of Indy is seeking a Service Manager to oversee the daily operations of the Service Department in Whitestown, Indiana. The role requires guiding a staff of technicians, ensuring high-quality customer service, and driving profitable service outcomes.

Monday–Friday dayshift with a salary of $60,000–$80,000 depending on experience, plus bonus. Candidate should have 3–5 years of management experience and prior hands-on field or service technician background.

Qualifications

• 3–5 years of management experience preferred.
• Prior experience as a field or service technician preferred.
• Strong team orientation with commitment to customers and service.
• Personable, problem solver, and able to stay calm under pressure.

Responsibilities

• Oversee daily operations of the Service Department.
• Maintain a qualified, customer-facing service technician staff.
• Conduct monthly performance meetings and annual reviews.
• Develop and implement competitive compensation and incentive programs.
• Provide timely service for customer and company equipment to ensure profitability.
• Manage warranty service and optimize reimbursements from vendors.
• Prepare budgets with Shop Foreperson and Branch Manager; track service metrics.

Skills

Management

Leadership

Customer service

Team orientation

Job description

Bobcat of Indy is a full-service Bobcat Dealership. We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of Indy offers parts as well as both mobile and shop service, and a full line of concrete supplies.

Bobcat of Indy is looking for a Service Manager. If you have previous experience working on construction/ag equipment, have management experience, and are looking to expand your knowledge and career with Bobcat equipment,

Monday - Friday dayshift

$60,000- $80,000 depending on experience plus bonus.

Responsibilities

• Handle the daily operation of the Service Department.
• Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians.
• Conduct regular (not less than monthly) meetings to compare performance with standards and goals; conduct annual performance reviews.

• Implement competitive compensation and incentive programs for all service job functions.
• Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department.
• Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness.
• Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
• Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors.

• Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager.
• Capital expenditures will be forecast in order to maintain the various departments and assist in their improvement.
• Develop/maintain all service efficiency and management reports and reporting methods.
• Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.
• Align with all governmental rules and regulations (OHSA, EPA).

Qualifications

• 3-5 years management experience preferred.
• Prior experience as a field or service technician preferred.
• A team orientation with a strong sense of commitment to the customer and service team.
• Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.

• Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program

• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance

• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.