Service Manager

Donaldson Group; Washington (District of Columbia); On-site; USD 51,000 - 53,000; Full time

Benefits offered by this job

Competitive hourly rate

20% housing discount

Medical, Dental & Vision Insurance

Short-Term & Long-Term Disability

Life Insurance & AD&D

401(k) Retirement Plan

Paid Time Off (PTO)

Pet Discount Plans

Access Perks Discount Program

Paid Volunteer Days & Community Serv

Job summary

Donaldson Group is seeking a hands-on Service Manager to oversee maintenance at Brookland Manor, a 465-unit community in Washington, DC. HVAC certification and 3+ years in residential apartment maintenance, with supervisory experience, are preferred.

You will lead service technicians, schedule work orders, oversee contractors, ensure high-quality turnovers, and maintain safety and documentation using property management systems including Yardi.

Qualifications

• 3+ years of apartment maintenance experience with supervisory or lead tech experience.
• HVAC, plumbing, electrical, appliance repair, and carpentry proficiency.
• Strong leadership, scheduling, and organizational abilities.
• Excellent communication and problem-solving skills; computer proficiency; Yardi is a plus.

Responsibilities

• Supervise, train, and lead a team of service technicians.
• Schedule and manage all maintenance operations including service requests, work orders, and preventive maintenance.
• Oversee contractors and vendors; manage inventory and supply ordering; ensure unit turnovers and readiness.
• Perform repairs in HVAC, plumbing, electrical, appliances, carpentry, and general maintenance.
• Conduct routine inspections of apartments, buildings, and systems; ensure safety standards and building codes.
• Maintain accurate maintenance logs and documentation using property management systems; participate in on-call rotations.

Skills

Team leadership

Scheduling

Organizational abilities

Communication

Problem solving

Bilingual English/Spanish

Tools

Yardi

Job description

Service Manager# Service ManagerWashington, DC 20018Start Date 11/06/2026## OverviewSalary Range$37.00 - $38.46 HourlyPosition TypeFull TimeCategorySkilled Labor - Trades## DescriptionAre you a hands-on leader with a passion for quality work and team development? Donaldson, a trusted name in multifamily property management, is looking for an experienced Service Manager to oversee the maintenance operations at (Brookland Manor), a 465-unit apartment community in (Washington DC). The ideal candidate with be HVAC certified and have 3+ years of experience in residential apartment maintenance.At Donaldson, we don’t just maintain buildings- we create communities that people are proud to call home. If you take pride in leading teams, solving problems, and delivering outstanding service, we’d love to hear from you.**Requirements:*** Supervise, train, and lead a team of service technicians* Schedule and manage all maintenance operations, including service requests, work orders, and preventive maintenance* Oversee contractors and vendors; manage inventory and supply ordering* Ensure high-quality apartment turnovers and unit readiness* Perform and oversee repairs in HVAC, plumbing, electrical, appliances, carpentry, and general maintenance* Conduct routine inspections of apartments, buildings, and systems* Ensure compliance with safety standards, OSHA regulations, and building codes* Maintain accurate maintenance logs and documentation using property management systems (Yardi preferred)* Participate in on-call emergency rotation as needed**Responsibilities:*** 3+ years of apartment maintenance experience, with prior supervisory or lead tech experience* Expertise in HVAC, plumbing, electrical, appliance repair, and carpentry* Strong leadership, scheduling, and organizational abilities* Excellent communication and problem-solving skills* Computer proficiency; Yardi experience is a plus* Must have basic tools and reliable transportation* Ability to lift/move up to 50 lbs* Bilingual (English/Spanish) preferred* Professional appearance and commitment to quality work**Why Donaldson?**We know our success starts with our people. That’s why we offer a supportive culture, competitive compensation, and a comprehensive benefits package.Benefits Include:* Competitive hourly rate* 20% housing discount* Medical, Dental & Vision Insurance* Short-Term & Long-Term Disability* Life Insurance & AD&D* Supplemental Insurance Options* 401(k) Retirement Plan* Paid Time Off (PTO)* Pet Discount Plans* Access Perks Discount Program* Paid Volunteer Days & Community Service ProgramsOur Company Values:INTEGRITY • EXCELLENCE • COMMITMENT • ADAPTABILITY • INNOVATION • OWNERSHIP • COMPASSION • UNITYDonaldson was recognized as a Top 20 Values-Driven Employer in the Greater Washington Region by GoodSeeker. We are dedicated to building communities where people love to live and work. Share these values with us and ready to take pride in your work and grow your maintenance career?Apply Today on Our Careers PageDonaldson is an Equal Opportunity Employer.