Service Manager

WCTractor; Waco (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

401(k) match

Job summary

WCTractor in Waco, TX is seeking a Service Manager to oversee all service operations at the location and partner across departments to keep both internal and external customers satisfied while growing profitable service labor sales.

You will lead, coach, and develop your team to deliver WCTractor’s renowned level of service, ensuring safety and efficiency across daily tasks.

Qualifications

• High school diploma or equivalent required.
• Previous supervisory or management experience preferred.
• Strong mechanical aptitude is essential.
• Excellent communication and interpersonal skills.
• Solid computer skills (MS Office).
• Valid driver’s license.

Responsibilities

• Drive overall customer satisfaction and uphold the department standard.
• Build and maintain service department processes that encourage repeat business.
• Communicate clearly within the department and store-wide teams.
• Lead rollout of best practices and train staff accordingly.
• Complete reports and documentation tied to work assignments.
• Stay current on agricultural and construction equipment through training.
• Champion safety by following all guidelines and requirements.

Skills

Leadership

Communication

Customer service

Mechanical aptitude

Team development

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Details

• Job Location: Waco – Waco, TX 76706
• Position Type: Full Time
• Education Level: Not Specified
• Travel Percentage: Negligible
• Job Shift: Day
• Job Category: Management Service Manager

Overview

At WCTractor, our Service Managers are trusted leaders who keep our reputation as an industry leader running strong. If you take pride in leading a team, solving problems, and delivering top‑tier customer service, we want to talk to you. We offer a competitive salary, a comprehensive benefits package, and a 401(k) match, plus the chance to grow with a company that's been family‑owned since 1939.

What You’ll Do

As a Service Manager, you’ll oversee all service operations at your location, partnering across departments to keep both internal and external customers satisfied while growing profitable service labor sales. You’ll lead, coach, and develop your team to deliver the level of service WCTractor is known for.

Responsibilities

• Drive overall customer satisfaction and hold your department to that standard
• Build and maintain effective Service Department processes that keep customers coming back
• Communicate clearly within your department and across other store departments
• Lead the rollout of best practices and train your team to execute them consistently
• Complete reports and documentation tied to work assignments
• Stay current on agricultural and light construction equipment through ongoing training
• Champion a culture of safety, following all safety guidelines and requirements

Service Manager Qualifications

What You Bring

• High school diploma or equivalent
• Previous supervisory or management experience
• Strong mechanical aptitude
• Excellent communication and interpersonal skills
• Solid computer skills
• Valid driver’s license
• Ability to lift up to 75 lbs. and push/pull up to 150 lbs. multiple times per day

Why WCTractor

Our mission is to be the best in the eyes of our customers, employees, community, and industry, reflecting honesty, integrity, and Christian values in everything we do.

Washington County Tractor, Inc. got its start in 1939 as a Ford tractor dealership in Brenham, Texas. Today, WCTractor is a proud Kubota dealer serving Central and East Texas, offering agricultural, construction, and lawn and garden equipment, utility vehicles, and trailers. Through the decades, several local families, including the Cades, Kankels, Quinns, Koehnes, Jensens, and now the Wackmans, have owned and led the company, and that active local family ownership continues to drive our mission forward every day.