Field Service Technician

WCTractor; Bryan (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

WCTractor is seeking an experienced Field Service Technician to service hay equipment across Bryan, TX. You will handle on-site diagnostics, repairs, and maintenance while delivering excellent customer service in dynamic farm environments.

Responsibilities include diagnosing issues, producing detailed reports, and advising customers on equipment choices. A valid driver's license and ability to lift 55 lbs are required, with pre-employment drug screening and a DOT physical expected.

Qualifications

• High school diploma or equivalent required or preferred technical certification.
• Valid driver’s license and clean driving record essential.
• Must pass pre-employment drug screen and DOT physical.
• Experience in field service or mechanical repair is desirable.
• Ability to work independently at customer sites.
• Able to lift up to 55 pounds and withstand outdoor conditions.

Responsibilities

• Provide on-site service and customer support during field visits.
• Manage diagnostics, repairs, maintenance, and testing tasks.
• Diagnose issues and determine appropriate solutions.
• Produce detailed service reports in a timely manner.
• Understand customer needs and recommend equipment solutions.
• Advise customers on equipment choices and usage.
• Operate a service vehicle safely and transport tools/parts.

Skills

Valid driver's license

Field service exp

Communication skills

Lifting up to 55 lbs

Independent work

DOT/Drug screen readiness

Education

High school diploma or equivalent

Technical degree or cert preferred

Minimum age 21

Job description

Job DetailsLevel: ExperiencedJob Location: Bryan - Bryan, TX 77808Position Type: Full TimeEducation Level: NoneTravel Percentage: Road WarriorJob Shift: AnyJob Category: Skilled Labor - TradesField Service Technician

WCTractor is an established Kubota equipment dealership with locations across Central and East Texas. When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader.

Field Service Technician Responsibilities

• As a Field Service Technician with WCTractor, you will utilize your top-tier customer service and technical skills to exceed customer expectations and maximize customer retention. This position focuses on hay customers, with an emphasis on repairing hay equipment (round balers, square balers, etc.).
• Provide service and customer support during field visits
• Manage all on-site diagnostics, repairs, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Comprehend customer requirements and make appropriate recommendations/briefings
• Advise customers on equipment
• Operate a service vehicle safely, including loading, transporting, and unloading tools and parts

Field Service Technician Qualifications

• Minimum requirements for the Field Service Technician position include:
• High school diploma or equivalent
• Minimum age of 21
• Valid driver's license, held for at least 3 years
• Driving record must meet WCTractor's insurance carrier requirements. Applicants with a DUI/DWI conviction within the past 5 years, or more than 2 moving violations within the past 3 years, will not meet minimum qualifications for this role
• Must be able to pass a pre-employment drug screening and DOT physical (or equivalent physical) as a condition of driving a company service vehicle
• At least 2 years of verifiable field service, mobile mechanic, or equivalent hands-on mechanical/technical experience
• Ability to lift up to 55 pounds, and to stand, kneel, and bend for up to eight hours a day in varied outdoor/field conditions
• Ability to work independently at customer locations with minimal supervision
• Strong written and verbal communication skills
• A technical degree or relevant certification is preferred but not required

Closing

WCTractor's mission is to be the best in the eyes of our customers, employees, community, and industry, and to reflect honesty, integrity, and Christian standards and values in all we do.

WCTractor began as a Ford tractor dealership in Brenham, Texas, in 1939. Today, WCTractor operates 11 locations across Central and East Texas as an authorized Kubota dealer, recognized as 2024 National Dealer of the Year. WCTractor has remained family-owned throughout its history, now under the Wackman family, and that local ownership continues to drive the company's mission every day.