Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

WMH Solutions; Concord (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Premium Health Coverage

Training & Career Growth

Generous PTO

Competitive Pay & Incentives

Tool Allowance

Uniforms & PPE

Monthly cell phone allowance

401(k) with company match

Flexible schedules

Ongoing professional development

Job summary

A leading heavy machinery service company is seeking a Senior Field Service Mechanic/Technician to optimize performance and mentor other technicians. This role involves advanced diagnostics and repairs on forklifts and heavy machinery, with generous benefits including premium health coverage, a company vehicle, and a 401(k) with a match. Join us to keep industries moving and develop your career in a supportive environment.

Qualifications

• 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive sectors.
• Strong troubleshooting and critical-thinking abilities.
• Self-motivated, detail-oriented, able to travel within territory.

Responsibilities

• Service forklifts and heavy machinery on-site with a company van.
• Perform preventive maintenance to maximize uptime.
• Train and mentor junior technicians on best practices.

Skills

Problem-Solving

Technical Proficiency

Customer Service

Leadership & Mentorship

Work Ethic & Travel

Education

ASE Certification in brakes, electrical, diesel, and preventive maintenance

Forklift certification

Tools

Diagnostic software

Microsoft Office

Job description

Overview

Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Department: Service

Employment Type: Full Time

Location: BR11- CONCORD, NC

Reporting To: Craig Carrigan

Description

WMH is seeking a Senior Mechanic/Technician to join our elite team. As a Senior Mechanic/Technician, you’ll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment. This role emphasizes leading by example, optimizing performance, and mentoring the next generation of skilled technicians to fuel operational success and maintain industry-leading reliability and innovation in material handling.

At WMH (wmhsolutions.com), we invest in training, mentorship, and leadership development to accelerate your career and deliver value to our customers. This position supports on-site service, diagnostics, and maintenance for forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing sectors.

Key Responsibilities

• Independence & Field Expertise — Hit the road: start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology.
• Own Your Territory — Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries.
• Be the Expert in the Field — Deliver on-site service with speed, accuracy, and professionalism.
• Advanced Diagnostics & Repairs — Troubleshoot mechanical, hydraulic, and electrical issues; perform repairs and preventive maintenance to maximize uptime.
• Own the Fleet — Maintain equipment at peak performance through scheduled maintenance, inspections, and safety checks.
• Lead & Mentor the Next Generation — Train and develop junior technicians; set the gold standard in service.
• Customer Engagement & Service Excellence — Provide expert consultation, service recommendations, and technical solutions; maintain clear customer communication.
• Documentation & Compliance — Maintain accurate service reports, repair logs, and work orders; uphold OSHA standards and industry regulations.

Qualifications

• Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive sectors.
• Technical Expertise: Diesel engines, hydraulics, electrical systems, and industrial machinery.
• Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventive maintenance; forklift certification a plus.
• Mechanical & Electrical Skills: Diagnose, troubleshoot, repair, and maintain complex equipment.
• Industry Knowledge: OSHA regulations, equipment compliance, and safety standards.
• Problem-Solving: Strong troubleshooting and critical-thinking abilities.
• Leadership & Mentorship: Ability to train, coach, and guide junior technicians.
• Customer Service: Excellent communication and relationship-building skills.
• Technical Proficiency: Diagnostic software, schematics, Microsoft Office, digital work platforms, and fleet management systems.
• Work Ethic & Travel: Self-motivated, detail-oriented, able to travel within territory.
• Valid Driver’s License: Required for company van usage.

Perks & Benefits

• Premium Health Coverage: Medical, dental, and vision with HSA & PPO options; company-paid AD&D & life insurance.
• Training & Career Growth: OEM-exclusive and in-house training programs; leadership development.
• Time to Recharge: Generous PTO and paid holidays.
• Competitive Pay & Incentives: Performance-based pay; travel time fully paid.
• Tool Allowance: Quarterly tool reimbursements.
• Uniforms & PPE: Uniforms provided and laundered weekly; PPE and safety shoe allowance.
• Stay Connected: Monthly cell phone allowance.
• Company Vehicle & Equipment: Van, tablet, and fuel card for service area work; van can be taken home.
• Retirement & Stability: 401(k) with company match up to 9% plus profit-sharing.
• Work-Life Balance & Development: Flexible schedules; ongoing professional development and mentorship.
• Impact: Be part of an industry-leading team keeping industries moving.