Service Area Manager

Fleetpride; Town of Texas (WI); Hybrid; USD 95,000 - 130,000; Full time

Job summary

FleetPride seeks a regional Operations Leader to guide multiple service managers across branches, driving EBITA, sales budgets, and KPI attainment. You will implement standard practices, oversee training, and ensure safety policies are followed while traveling to sites regularly.

The role requires strong leadership, financial acumen, and the ability to develop talent across locations, with focus on expanding local market share and improving branch performance.

Qualifications

• Minimum of 8 years in heavy-duty truck service, with at least 5 years in a supervisory role.
• Strong analytical, qualitative and financial skills and KPI understanding.
• Proven leadership, communication and interpersonal abilities.
• Valid driver’s license and willingness to travel frequently.

Responsibilities

• Hire and supervise Service Managers across branches in the area.
• Drive staffing processes to fill roles quickly with qualified personnel.
• Communicate regularly with direct reports to ensure procedures are followed.
• Enforce company policies and provide hands-on support for coaching and training.
• Review monthly financial results for branches and plan improvements with Service Managers.
• Assist Accounts Receivables with overdue accounts and collect on problem accounts.
• Develop market plans to grow local business and share best practices across branches.

Skills

Leadership

Staffing

Communication

Analytical thinking

Time management

Budget & finance

Microsoft Excel

Power BI

Team development

Travel readiness

Education

High School Diploma

Associate degree in Business Administration

Tools

MS Excel

MS Word

MS PowerPoint

MS Access

Power BI

iSeries

Job description

GENERAL JOB DESCRIPTION

Provide leadership to multiple service managers in their assigned area and motivate personnel to meet or exceed the annual EBITA, sales budgets and KPI goals. Drive and implement standard practices and procedures at assigned service center locations. This role will drive and lead operational efficiencies as well as sales and marketing for assigned locations. This role requires regular travel to the locations within the assigned area.

DUTIES & RESPONSIBILITIES

• Hire and supervise Service Managers for the branches in the area assigned.
• Actively participate in staffing process at each branch to ensure positions are filled in a timely manner with the right people in the right roles.
• Communicate with direct reports on a regular basis to ensure procedures are followed, new procedures and methods are considered, and new approved methods or procedures are known and carried out on a timely basis.
• Enforce company policies and procedures, abide by same.
• Provide hands‑on support to service managers that assists with career development, coaching and training.
• Responsible to ensure all required training is completed in a timely manner in their responsible area.
• Identify best practices and implement across all branches in their responsible area.
• Identify top performers and position them to coach others to maximize efforts.
• Ensure that new and existing team members are trained on FleetPride’s latest safety policies, programs, and procedures.
• Review financial results of all branches in assigned area monthly to ensure that performance is at a minimum meeting strategic objective. If objectives are not met, formulate plan, and discuss methods of improvements with Service Manager.
• Assist Accounts Receivables on any requests for overdue accounts.
• Make collection calls on problem accounts when necessary.
• Work with the Service Manager on talent to hire and retain technicians at each branch.
• Provide guidance on market compensation rates and programs.
• Work with Service Manager on a plan to support and grow the local market which would include growing current business as well as finding new customers.
• Approve expenses up to budget limits.
• Visit each branch location regularly, with a focus on the bottom performing branches.

EDUCATION & TRAINING

High School Diploma (or GED or High School Equivalence Certificate); Associate degree in Business Administration preferred.

KNOWLEDGE & EXPERIENCE

Minimum of 8 years of experience in heavy duty truck service industry, including a minimum of 5 years in a supervisory position. Understanding of quantitative/qualitative analysis. Understanding of analytical, statistical, and financial processes and procedures. Strong professionalism, credibility, and inter‑personal skills.

SKILLS & ABILITIES

• Monitoring: Monitoring/Assessing performance of yourself and other individuals and organizations to make improvements or take corrective action.
• Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
• Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning: Understanding the implication of new information for both current and future problem‑solving and decision-making.
• Time Management: Managing one's own time and the time of others.
• Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination: Adjusting actions in relation to other’s actions.
• Advanced knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access.
• Knowledge of iSeries and Power BI reporting tools.
• Valid drivers’ license with clean driving record.
• Ability to travel most of the time.

WORKING CONDITIONS

Inside/outside conditions, varied temperature changes, minimal chemical hazards, vibration, dust, vehicle noise Frequent travel FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self‑motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.