Service Manager

GE HealthCare; United States; Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare is seeking a Site Leader/Biomedical Technician in the United States who will oversee service operations at multiple sites in Little Rock, AR; New Orleans, LA; or Kansas City, MO. This role supports relocation for out-of-state candidates and ensures contract commitments are met with a focus on service excellence.

The position requires 4+ years in biomedical equipment servicing and 2+ years of progressive team leadership, plus strong communication and travel willingness.

Qualifications

• Associate's or Bachelor's degree in a related field and 4+ years of experience servicing medical equipment.
• OR equivalent military education and 4+ years of experience servicing medical equipment.
• OR High School Diploma/GED and 6+ years of experience servicing medical equipment.

Responsibilities

• Use knowledge of customer contract to ensure obligations are met.
• Prioritize service, assign personnel, and follow up on commitments.
• Hire and develop talent for a service team with staffing decisions and performance development.
• Share on-call or service call escalation.
• Function as Site Leader and manage customer relationships at assigned sites.
• Ensure service quality via frequent customer contact and quality reviews.
• File expense, time, and service reports for the team of direct reports.
• May track and analyze financial performance with MSD and/or ASL.
• Maintain parts inventory and vendor service delivery per GE policies.
• Maintain knowledge of current standards for safe use of medical equipment and provide instruction.
• Provide instruction to hospital personnel on equipment operation and diagnostics.
• Meet Health and Human Services and Environmental Health and Safety requirements.
• Communicate effectively with teammates and colleagues.

Skills

Biomedical equipment service

Leadership experience

Customer relationship management

Travel readiness

Technical communication

Education

Associate's or Bachelor's in related field

Military equivalent education (4+ years servicing equipment)

High School Diploma/GED + 6+ years servicing equipment

Tools

Microsoft Office

iPad/iPhone proficiency

Job description

Job Description Summary

This role can be located in Little Rock, AR or New Orleans, LA or Kansas City, MO. The role will cover these primary service areas and candidate can be located in any one of these states. Relocation support is available for out of state candidates.

Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract.

Job Description

Key Responsibilities:

• As directed, use knowledge of customer contract to ensure obligations are met.

• Prioritize service, assign personnel, and follow up on commitments.

• Hire and develop talent for a service team. Includes direct people management responsibility including staffing decisions and performance development.

• Share on-call or service call escalation.

• Function as Site Leader and is responsible for customer relationship at assigned sites.

• Ensure service quality via frequent customer contact and formal quality reviews.

• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.

• May track and analyze financial performance with MSD and/or ASL.

• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

• Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.

• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

• Effectively communicate and partner with teammates and colleagues.

Required Qualifications:

• Associate's or Bachelor's degree in a related field and 4+ years of experience servicing medical equipment;

• OR equivalent military education and 4+ years of experience servicing medical equipment;

• OR High School Diploma/GED and 6+ years of experience servicing medical equipment

• A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

• Experience managing financial and administrative requirements of the position.

• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to analyze metrics and reports (SEDs).

• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

• Willing to travel outside of the assigned region.

• Must have and maintain a valid driver’s license.

#LI-BI1

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes