Service Manager

GE HealthCare; Arkansas; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare is seeking a Biomedical Service Leader to manage service at assigned accounts across multiple sites. The role may be located in Little Rock, AR, New Orleans, LA, or Kansas City, MO, with relocation support for out-of-state candidates.

You will lead a service team, coordinate staffing, manage customer relationships, and ensure contract obligations are met while upholding safety and quality standards. Travel to sites is expected as needed.

Qualifications

• 4+ years servicing medical equipment with a degree or military equivalent
• Minimum four years as Biomedical Technician with two years progressive leadership experience
• Experience coordinating customer accounts and travel
• Strong communication and ability to explain technical issues to customers
• Proficiency in electronic documentation and MS Office
• Valid driver’s license and willingness to travel

Responsibilities

• Lead service team and allocate personnel per contracts
• Maintain customer relationships and ensure service excellence
• Oversee site operations, scheduling, and expense reporting
• Provide instruction on equipment operation and diagnostics
• Meet regulatory requirements and safety standards
• Track service performance metrics and reports

Skills

Team leadership

Customer service

Communication

Problem solving

Travel readiness

Education

Associate or Bachelor’s degree in a related field

High School Diploma/GED + 6+ years experience

Tools

Microsoft Office

iPad / iPhone usage

Documentation software

Job description

Job Description Summary

This role can be located in Little Rock, AR or New Orleans, LA or Kansas City, MO. The role will cover these primary service areas and candidate can be located in any one of these states. Relocation support is available for out of state candidates.

Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract.

Key Responsibilities

• As directed, use knowledge of customer contract to ensure obligations are met.
• Prioritize service, assign personnel, and follow up on commitments.
• Hire and develop talent for a service team. Includes direct people management responsibility including staffing decisions and performance development.
• Share on-call or service call escalation.
• Function as Site Leader and is responsible for customer relationship at assigned sites.
• Ensure service quality via frequent customer contact and formal quality reviews.
• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.
• May track and analyze financial performance with MSD and/or ASL.
• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
• Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.
• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
• Effectively communicate and partner with teammates and colleagues.

Required Qualifications

• Associate's or Bachelor's degree in a related field and 4+ years of experience servicing medical equipment;
• OR equivalent military education and 4+ years of experience servicing medical equipment;
• OR High School Diploma/GED and 6+ years of experience servicing medical equipment
• A minimum of four years' experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
• Experience managing financial and administrative requirements of the position.
• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Ability to analyze metrics and reports (SEDs).
• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).
• Willing to travel outside of the assigned region.
• Must have and maintain a valid driver's license.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes