Service Manager

CBRE Government & Defense; Tucson (AZ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Well-being programs

Financial planning

Short-term incentives

Job summary

CBRE Government & Defense seeks a Service Manager to oversee day-to-day contract operations, supervise technicians, and provide hands-on leadership in the field for HVAC and mechanical systems. You will coordinate maintenance activities, inspections, and repairs while ensuring documentation and quality standards are met.

The role requires strong hands-on technical knowledge, proven leadership, and the ability to manage priorities in a fast-paced contract environment, blending field work with

Qualifications

• 10+ years as a technician working with HVAC and mechanical systems.
• 10+ years performing quality control inspections of building systems and equipment.
• Current trade certification in HVAC or Mechanical Systems.
• 5+ years experience managing service technicians.
• 5+ years experience working on contracts of similar size and scope.
• Strong organizational, communication, and leadership skills.
• Willingness to work in the field alongside technicians as a working supervisor.

Responsibilities

• Manage daily contract operations and ensure work meets contract requirements.
• Work in the field with service technicians to support maintenance, inspections, troubleshooting, and repairs.
• Supervise service technicians performing maintenance on HVAC, mechanical, and building systems.
• Provide hands-on technical guidance and support to the crew.
• Conduct and oversee quality control inspections of building systems and equipment.
• Ensure work orders are completed accurately and on time with proper documentation.
• Coordinate schedules, manpower, materials, and subcontractor support as needed.
• Monitor contract performance and ensure compliance with the PWS.
• Communicate with customers, leadership, technicians, and subcontractors about status and priorities.
• Support safety, quality, and documentation expectations across the team.
• Adapt to changing priorities in a fast-paced environment while staying organized.

Skills

Leadership

Communication

Problem solving

Organizational skills

Education

Trade certification in HVAC or mechanical systems

Job description

The Service Manager is responsible for the day-to-day operations of the contract, including oversight of service technicians, maintenance activities, quality control, work order performance, and customer coordination. This is a working supervisor position. The Service Manager will work in the field alongside the crew while also providing leadership, technical guidance, scheduling support, and quality oversight.

This position requires strong hands-on technical knowledge of HVAC and mechanical systems, proven leadership experience, and the ability to manage priorities in a fast-paced contract environment.

Essential Duties and Responsibilities

The Service Manager will be responsible for:

• Managing daily contract operations and ensuring work is completed in accordance with contract requirements.
• Working in the field alongside service technicians to support preventive maintenance, corrective maintenance, inspections, troubleshooting, and repairs.
• Supervising and coordinating service technicians performing maintenance and repair work on HVAC, mechanical systems, building systems, and equipment.
• Providing hands-on technical guidance and support to the crew.
• Conducting and/or overseeing quality control inspections of building systems and equipment.
• Ensuring work orders are completed accurately, timely, and with required documentation.
• Coordinating schedules, manpower, materials, and subcontractor support as needed.
• Monitoring contract performance requirements and helping ensure compliance with the PWS.
• Communicating with customers, leadership, technicians, and subcontractors regarding work status, priorities, and operational concerns.
• Supporting safety, quality, and documentation expectations across the team.
• Managing changing priorities in a fast-paced work environment while maintaining organization and attention to detail.

Minimum Qualifications

• Minimum ten (10) years of experience as a technician working with HVAC and mechanical systems.
• Minimum ten (10) years of experience performing quality control inspections of building systems and equipment.
• Current trade certification in HVAC or Mechanical Systems.
• Minimum five (5) years of experience managing service technicians.
• Minimum five (5) years of experience working on contracts of similar size and scope.
• Strong organizational skills.
• Ability to work in a fast-paced environment with changing priorities.
• Strong communication, leadership, and problem-solving skills.
• Ability and willingness to work in the field alongside technicians as a working supervisor.

Preferred Qualifications

• Project Management Professional certification.
• Experience supporting federal facilities, operations and maintenance contracts, or similar government contract environments.
• Experience with preventive maintenance programs, work order systems, quality control documentation, and contract compliance requirements.

This position requires work in both office and field environments. The Service Manager must be able to visit job sites, work alongside technicians, support field operations, and coordinate work across multiple facilities.

Disclaimer

The base salary range for this position is $75,000-$85,000. This position may also be eligible for a wide range of competitive benefits that can include but not limited to medical, well-being, financial planning and short-term incentives benefits.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.