Service Manager

Serra Traverse City; Traverse City (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

Serra Traverse City is seeking a results-driven Service Manager to lead and optimize our service department. You will coach service advisors and technicians, monitor KPIs, and drive revenue while upholding exceptional customer experiences.

Join a high-performing team focused on accountability, urgency, and continuous improvement, with close collaboration across Parts, Sales, and Executive Management to hit dealership goals.

Qualifications

• Prior dealership Service Manager or Assistant Service Manager experience preferred.
• Strong understanding of dealership fixed operations and profitability drivers.
• Experience leading teams in a high-volume environment.
• Knowledge of DMS systems and dealership reporting.
• Ability to analyze financial statements and operational metrics.
• Excellent leadership, communication, and problem-solving skills.
• Proven track record improving performance and developing employees.

Responsibilities

• Manage all day-to-day service department operations.
• Lead, coach, and develop service advisors, technicians, and support staff.
• Monitor and improve key performance indicators including: Labor gross profit, ELR, technician productivity & efficiency, CSI, warranty performance, hours per RO, service absorption, gross profit and expense control.
• Drive revenue growth while maintaining exceptional customer experience.
• Ensure repair orders are properly written, billed, and closed.
• Maintain manufacturer compliance and operational standards.
• Recruit, train, and retain high-performing employees.
• Work closely with Parts, Sales, and Executive Management to achieve dealership goals.
• Build a culture of accountability, urgency, and teamwork.

Skills

Leadership

Team development

Operational excellence

DMS knowledge

Financial analysis

Communication skills

Performance improvement

Job description

Service Manager

Be a Leader at Northwest Michigan's Largest Automotive Dealership

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. At Serra Traverse City, we work as a team, striving to deliver the best for our customers. If you feel that your skills will be an asset to our team, then we want to get to know you!

Responsibilities

• Manage all day-to-day service department operations
• Lead, coach, and develop service advisors, technicians, and support staff
• Monitor and improve key performance indicators, including:
  • Labor gross profit
  • Effective labor rate (ELR)
  • Technician productivity & efficiency
  • Customer satisfaction (CSI)
  • Warranty performance
  • Hours per RO
  • Service absorption
  • Gross profit and expense control
• Drive revenue growth while maintaining exceptional customer experience
• Ensure repair orders are properly written, billed, and closed
• Maintain manufacturer compliance and operational standards
• Recruit, train, and retain high-performing employees
• Work closely with Parts, Sales, and Executive Management to achieve dealership goals
• Build a culture of accountability, urgency, and teamwork

Qualifications

• Prior dealership Service Manager or Assistant Service Manager experience preferred
• Strong understanding of dealership fixed operations and profitability drivers
• Experience leading teams in a high-volume environment
• Knowledge of DMS systems and dealership reporting
• Ability to analyze financial statements and operational metrics
• Excellent leadership, communication, and problem-solving skills
• Proven track record improving performance and developing employees

At Serra Traverse City, we are committed to building high-performing teams and delivering an outstanding experience to every customer. If you are ready to lead, improve processes, and make a measurable impact.