Service Manager

Cintas Corporation; Town of Alden (NY); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/Profit Share

Insurance (Disability, Life and AD&D)

Paid Time Off and Holidays

Career Development Opportunities

Job summary

Cintas Corporation in Alden, NY is seeking a Service Manager to lead our customer-facing service team. You will hire, coach, and manage performance, foster a safe work environment, and ensure high customer satisfaction through effective issue resolution and proactive service delivery.

The role also involves meeting sales, profit, inventory and payroll goals, managing budgets, and providing hands-on support by accompanying service representatives or visiting customers as needed.

Qualifications

• Valid driver's license required.
• High School Diploma or GED; Bachelor's degree or equivalent work experience preferred.
• Experience in industrial sales or customer service is preferred.
• Availability to start within two weeks after offer.

Responsibilities

• Hire and manage performance of the service team.
• Provide leadership and foster a safe working environment.
• Resolve customer issues and maintain high satisfaction.
• Train the team on effective sales techniques and goodwill at customer sites.
• Meet sales, profit, inventory and payroll goals; manage budget.
• Support service reps on site and visit customers when needed.

Skills

Valid driver's license

Experience in industrial sales

Experience in customer service

Availability within two weeks

Education

High School Diploma/GED

Bachelor's degree or equivalent

Job description

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Title: Service Manager

Location: Alden, NY, US, 14004

Requisition Number: 237463

Job Description

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventoryand payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required

• Valid driver's license
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

• Experience in industrial sales or customer service
• Availability to start within two weeks after offer made/accepted

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $68,000 - $90,422/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service

Organization: Rental

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift

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Nearest Major Market: Buffalo

Job Segment: Payroll, Service Manager, Manager, Performance Management, Finance, Customer Service, Management, Human Resources