Commercial Support Specialist

Culligan; Minnetonka (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Packard Culligan Water is seeking a Commercial Support Specialist to bolster our C&I operations. You will manage customer accounts, assist with sales activities, coordinate preventive maintenance, and maintain project documentation to ensure accurate records and timely communication.

Ideal candidates are organized, detail-oriented, and customer-focused, with experience in cross-functional collaboration across sales, service, and operations to drive satisfaction and growth.

Qualifications

• Minimum 3 years in customer service, account management, or related experience.
• Minimum 3 years in sales support or business development support.
• Minimum 1 year of project coordination or project management experience.
• Strong communication and relationship-building skills.
• Proven problem-solving abilities and ability to manage multiple priorities.

Responsibilities

• Process administrative tasks related to customer agreements, product orders, sales activities, and preventive maintenance contracts.
• Process sales orders and maintenance-related purchases within designated approval limits.
• Monitor expiring purchase orders, pricing agreements, service contracts, equipment leases, and renewals to ensure timely follow-up.
• Serve as a primary point of contact for client inquiries and provide updates to customers and the Sales team.
• Track project and job status through internal systems and maintain accurate documentation, including quotes, invoices, purchase orders, and customer records.
• Support ongoing client relationship management efforts and ensure a high level of customer satisfaction.
• Participate in sales training programs and support commercial sales initiatives.

Skills

Customer service

Account management

Sales support

Project coordination

Communication

Detail oriented

Cross-functional collaboration

Microsoft Office

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Packard Culligan Water is looking for a professional, organized, and customer-focused Commercial Support Specialist to help support our Commercial & Industrial (C&I) business. This role is perfect for someone who enjoys building client relationships, coordinating projects, supporting sales efforts, and ensuring customers receive exceptional service every step of the way.

No two days are the same. You may be assisting with customer accounts, supporting sales activities, coordinating preventative maintenance agreements, managing project documentation, or collaborating with internal teams to keep projects and client needs on track. If you thrive in a fast-paced environment, are highly adaptable, and enjoy making a direct impact on customer satisfaction and business growth, we'd like to hear from you!

Position Summary

The Commercial Support Specialist serves as a key operational support resource for both the Commercial & Industrial Office and Sales teams. This role is responsible for supporting client account management, sales administration, preventative maintenance agreements, project coordination, and customer service activities.

Working closely with Sales, Service, Operations, and clients, this position helps ensure seamless communication, accurate recordkeeping, efficient project execution, and a positive customer experience throughout the customer lifecycle. The ideal candidate is highly organized, adaptable, detail-oriented, and passionate about building strong client relationships.

Key Responsibilities

• Process administrative tasks related to customer agreements, product orders, sales activities, and preventative maintenance contracts.
• Process sales orders and maintenance‑related purchases within designated approval limits.
• Monitor expiring purchase orders, pricing agreements, service contracts, equipment leases, and renewals to ensure timely follow‑up.
• Serve as a primary point of contact for client inquiries and provide updates to customers and the Sales team.
• Track project and job status through internal systems and maintain accurate documentation, including quotes, invoices, purchase orders, and customer records.
• Support ongoing client relationship management efforts and ensure a high level of customer satisfaction.
• Participate in sales training programs and support commercial sales initiatives.

Customer Experience & Account Support

• Respond promptly and professionally to customer inquiries regarding products, services, quotes, project status, and order updates.
• Review customer accounts to ensure services, equipment, and billing align with contractual agreements.
• Communicate scheduling updates, shipping delays, order status changes, and service‑related information in a timely manner.
• Coordinate with Sales, Service, and Operations teams to resolve customer concerns and fulfill client requests efficiently.
• Maintain detailed records of customer interactions, requests, and resolutions.
• Provide proactive follow‑up and communication to support long‑term customer satisfaction and retention.

Administrative & Operational Support

• Utilize multiple business systems and software platforms to maintain customer records and process transactions accurately.
• Ensure activities comply with company policies, customer agreements, vendor requirements, and purchase order terms.
• Assist with month‑end close activities, inventory reconciliation, procurement support, direct sales processing, and account balancing.
• Provide cross‑functional office support, including assisting with inbound customer calls and supporting customer service operations during peak periods.
• Assist with annual pricing reviews, updates, and maintenance of company price books.
• Maintain accurate documentation and reporting to support operational efficiency.

Service & Contract Administration

• Support the administration of preventative maintenance programs and service agreements.
• Prepare and distribute reports identifying preventative maintenance opportunities and upcoming renewals.
• Maintain accurate service, equipment, and contract records.
• Coordinate with Sales, Service, and Operations teams to support agreement renewals, service planning, and account management activities.
• Assist with special projects and other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of customer service, customer relations, account management, or related experience.
• Minimum 3 years of sales, sales support, or business development support experience.
• Minimum 1 year of project coordination or project management experience.
• Strong communication and relationship‑building skills.
• Proven problem‑solving abilities and ability to manage multiple priorities.
• Strong organizational skills and attention to detail.
• Ability to work independently while effectively collaborating with cross‑functional teams.
• Ability to adapt quickly and respond to changing customer and business needs.
• Experience reviewing contracts, service agreements, purchase orders, or account documentation is preferred.
• Proficiency with Microsoft Office and business management software systems.

Preferred Skills

• Project coordination and project management experience.
• Strong adaptability and ability to manage changing priorities.
• Excellent verbal and written communication skills.
• Sales, sales support, or account management experience.
• Customer service and customer retention experience.
• Ability to work independently while maintaining strong customer relationships.
• Professional, detail‑oriented, and highly organized work style.
• Experience supporting commercial accounts or service‑based businesses.
• Strong commitment to customer satisfaction and continuous improvement.

Why Join Us?

• Enjoy $0 deductible medical insurance with affordable premiums. Dental, vision, life insurance, and more are included in our comprehensive benefits package.
• Career growth opportunities through ongoing training and development.
• Competitive compensation and employee incentive programs.
• 401(k) with employer match.
• Collaborative and supportive team environment.
• Opportunity to build meaningful client relationships and contribute directly to business growth.
• Diverse and engaging role with opportunities to work across sales, operations, service, and customer experience functions.

Upon offer, you will be subject to a pre‑employment background check, education verification (High School Diploma or equivalent), and drug screening.

The Packard Culligan group of dealerships is a family‑owned company with values based on accountability, caring about relationships and open‑mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full‑time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Packard Culligan Water’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.