Service Manager

Trails End Taphouse & Restaurant; Snohomish (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Vision insurance

Job summary

Trails End Taphouse & Restaurant is seeking an outgoing leader to head our restaurant service team. You will hire, train, and supervise FOH staff while coordinating service 4-5 nights a week and ensuring top guest experiences.

The ideal candidate has prior lead or management experience, strong communication with diverse personalities, and the ability to manage sales and labor metrics. Evening and weekend availability is required.

Qualifications

• Minimum 2 years of experience in a leadership role.
• Night and weekend availability
• High level of knowledge around food, craft beer, wine, cider, and spirits
• Experience with Toast POS and Restaurant 365 software a plus
• Have or obtain upon hire, a valid: Washington State Food Worker's Card & Class 12 M.A.S.T. Permit
• Ability to thrive working on their feet up to 8-10 hours in a day
• Excellent written and verbal communication skills to be used in external and in house communications
• Ability to effectively maintain service standards and financial benchmarks in both the short and long term.
• An ability to master new technology apps and computer systems quickly

Responsibilities

• Supervise all FOH staff as acting manager on duty
• Ensure exceptional guest experiences, resolving guest issues
• Maintain training and service standards per training manual
• Educate and train team members in all FOH aspects
• Uphold cash handling procedures
• Create and adjust staff schedules for operations and profitability
• Adhere to safety and sanitation regulations

Skills

Leadership

Communication

Training

Guest experience

Cash handling

Scheduling

Adaptability to tech

Tools

Toast POS

Restaurant 365

Job description

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

Job Description:

Trails End Taphouse & Restaurant is in search of an outgoing individual who loves teaching and making other feel special to lead our restaurant service team. This position is responsible for the hiring, training front of house team members and orchestrating service 4-5 nights a week. The Ideal candidate will have prior experience as a lead server or restaurant manager and the ability to effectively communicate with all personality types and communication styles. Experience managing sales and labor is a must for success in this role. All applicants must be at least 21 years of age and available to work evenings and weekends.

Responsibilities:

• Supervise all FOH staff as acting manager on duty
• Ensure exceptional guest experiences, finding positive resolutions to any and all guest issues.
• Maintain training and service standards set forth in current training manual while looking for opportunities to improve upon it.
• Educate and train team members in all aspects of the FOH
• Uphold all cash handling procedures
• Create and adjust staff schedules to meet restaurant needs in operations and profitability
• Adhere to all safety and sanitation regulations

Qualifications:

• Minimum 2 years of experience in a leadership role.
• Night and weekend availability
• High level of knowledge around food, craft beer, wine, cider, and spirits
• Experience with Toast POS and Restaurant 365 software a plus
• Have or obtain upon hire, a valid: Washington State Food Worker's Card & Class 12 M.A.S.T. Permit
• Ability to thrive working on their feet up to 8-10 hours in a day
• Excellent written and verbal communication skills to be used in external and in house communications
• Ability to effectively maintain service standards and financial benchmarks in both the short and long term.
• An ability to master new technology apps and computer systems quickly