Service Manager

Powder River Heating & Air Conditioning, Inc.; Sheridan (WY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Take home vehicle

Clothing/Phone

Tool trade-in

Training with Carrier/Rinnai/PK

Online self-directed training

Relocation assistance

Job summary

Powder River Heating and Air Conditioning in Sheridan, WY seeks an experienced HVAC Service Manager to lead daily service operations, supervise technicians, and manage maintenance agreements. Offered compensation ranges from $85,000 to $95,000 per year, plus performance bonus, a take-home company vehicle with gas card, training options, and relocation support for qualified applicants.

Ideal candidates will have 5+ years HVAC management, 10+ years service, EPA certification, a valid driver's

Qualifications

• Minimum of 5 years HVAC management-related experience
• 10+ years of HVAC service experience
• Hands-on experience servicing boilers and chillers
• Background in project estimating and HVAC-related sales activities
• Strong verbal and written communication abilities
• Excellent time management and organizational skills
• Proficient in MS Word, Excel, and Microsoft Project
• Familiarity with SharePoint and Procore preferred
• Associate degree or trade school completion desirable
• EPA Universal Certification required
• Valid driver's license with clean history
• NATE certification preferred or obtainable after hire

Responsibilities

• Coordinate, schedule, and oversee daily service operations, technicians, and HVAC work orders
• Administer and manage HVAC maintenance and service agreements
• Dispatch technicians for emergencies and ongoing service requests
• Provide technical guidance and troubleshooting support to technicians
• Review, verify, and approve payroll hours and timecards
• Handle customer relations and maintain high satisfaction for residential and commercial clients
• Support controls division with estimating, scheduling, and completion of controls projects
• Maintain communication with property managers and facility personnel
• Monitor inventory levels for HVAC parts and equipment; coordinate purchasing
• Manage warranty processes for equipment and parts
• Ensure technicians maintain required certifications and training

Skills

HVAC management

HVAC service experience

Communication

Time management

MS Office (Word/Excel/Project)

SharePoint

Procore

Estimating

Sales activities

NATE certification

EPA certification

Education

Associate degree/trade school

Tools

SharePoint

Procore

Microsoft Project

Microsoft Excel

Microsoft Word

Job description

Powder River Heating and Air Conditioning| Sheridan, Wyoming

We provide premium maintenance, installation, and repair service of heating and cooling systems and plumbing services for both residential homeowners, commercial properties and industrial settings in Gillette, Buffalo, and Sheridan WY. Proudly serving our local communities since 1979.

HVAC Service Manager

Pay: $85,000 - $95,000, depending on experience, plus bonus, depending on performance

Work Hours: Monday through Friday

What We Offer:

• Take home company vehicle + gas card
• Company clothing / phone
• Tool trade-in program
• Company paid training, including Carrier, Rinnai, PK, and other dealers
• Offer online self-directed training
• Relocation Assistance Available for Qualified Applicants

Benefits:

• Medical 50% paid by employer
• Dental & Vison insurance options
• Paid time off
• 6 paid holidays
• 401k with company match

What You Will Be Doing:

• Coordinate, schedule, and oversee daily service operations, technicians, and HVAC-related work orders to ensure smooth department performance
• Administer and manage HVAC maintenance and service agreements
• Dispatch technicians for emergency repairs, scheduled maintenance, and ongoing service requests
• Provide technical guidance and troubleshooting support to technicians across the company
• Review, verify, and approve technician payroll hours and timecards
• Handle customer relations for HVAC service operations, including resolving complaints, answering technical inquiries, and maintaining high levels of customer satisfaction for residential and commercial clients
• Support the controls division by assisting with estimating, scheduling, and completion of controls-related projects.
• Maintain professional communication and strong working relationships with property managers and facility personnel
• Monitor inventory levels for HVAC parts and equipment while coordinating purchasing and stock replenishment
• Manage warranty processes by submitting and maintaining equipment and parts warranties through both paper and digital systems
• Ensure all service technicians maintain required certifications, licenses, and training compliance

What We Are Looking For:

• Minimum of 5 years of HVAC management-related experience
• 10 + years of HVAC Service Experience
• Hands-on experience servicing and troubleshooting boilers and chillers
• Background in project estimating and HVAC-related sales activities
• Strong verbal and written communication abilities
• Excellent time management and organizational skills with attention to detail
• Proficient in computer applications including Microsoft Word, Excel, and Microsoft Project
• Familiarity with SharePoint and Procore is preferred
• Associate degree or completion of a trade school program is highly desirable
• EPA Universal Certification required
• Must possess a valid driver's license with a clean and insurable driving history
• NATE certification preferred, or the ability to obtain certification after hire

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.