Service Manager

Cosco Fire Protection; Sacramento (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Service Manager for Fire Sprinkler Systems. This pivotal role involves overseeing sales and operational activities, developing strategies, and ensuring exceptional customer service. The ideal candidate will have a strong background in the fire protection industry, with proven leadership and sales skills. Join a company that values innovation and customer satisfaction, offering excellent compensation and benefits, including a monthly car allowance and potential relocation assistance. This is an exciting opportunity to make a significant impact in a growing organization.

Benefits

Medical Benefits

Car Allowance

Relocation Assistance

Qualifications

• Five years of experience in the Fire Protection Industry with emphasis on sales and service.
• Exceptional presentation and communication skills are essential.
• Understanding of NFPA, IBC, and IFC Codes is required.

Responsibilities

• Manage and direct sales and operational activities of the Service Department.
• Develop sales goals and implement strategies for the service department.
• Ensure customer service meets or exceeds company standards.

Skills

Sales Techniques

Presentation Skills

Communication Skills

Leadership

Negotiation Skills

Customer Service

Education

NICET Certification

Five Years in Fire Protection Industry

Design Experience

Job description

Service Manager for Fire Sprinklers Systems

Cosco Fire Protection is a multi-faceted, full service fire sprinkler and life safety systems company specializing in the design, installation, service and inspection of a variety of automatic fire sprinkler systems and fire alarm (life safety systems); including kitchen suppression, extinguishers and special hazard systems throughout the entire West Coast. Cosco Fire Protection is the largest fire protection contractor on the west coast and is currently expanding their service operations for their Rocklin / Sacramento, CA District office. Cosco offers a tremendous opportunity to those business minded individuals in the fire protection industry.



The Service Manager must be experienced in the following within the fire sprinkler and fire life safety industry:

• Manage and direct the everyday sales and operational activities of the Service Department.


• Formulate and develop sales goals, plans and procedures for the service department. Once sales strategy is developed the Service Manager is to implement and align the sales strategy with the District General Manager.


• As Service Manager you must execute your own assigned sales activities.


• Manage margin and costs on all service related jobs..


• Competitive activities in the areas of pricing and customer service are observed to keep Cosco Fire Protection, Inc. competitive and profitable.


• New customers are sought out and relationships are developed and nurtured to expand Cosco's customer base.


• Ensure that all proposals and contracts are reviewed for content and accuracy to protect margin.



• Develop and train sales and field leadership personnel on the following criteria: maintaining customer relationships through quotes, anticipating needs, resolving concerns and complaints and providing technical support.



• The level of customer service provided to the customer meets or exceeds company standards to maximize customer satisfaction.


• Serve as a member of the District General Manager's leadership team and share input and experience for the success of the organization.

Minimum Qualifications:

• Five or more years of experience in the Fire Protection Industry with particular emphasis sales and service.


• Exceptional presentation skills with demonstrated sales techniques.


• Excellent oral and written communication skills.


• Proven ability to manage a department consisting of diverse personnel.


• Track record of success in the fire protection business.


• Demonstrated leadership and proven negotiation skills and sales achievements.


• Self-motivated and strong desire to succeed with the company.


• Ability to work well independently as well as be a team player.


• Understanding of NFPA, IBC and IFC Codes as they apply to Fire Protection Industry.


• Valid driver license.


• NICET Certified applicants are strongly encouraged to apply for this position


• Minimum five years design experience required


• Must successfully complete an employment background investigation and drug
  
  screening.

Applicants must have five or more years experience working in similar environments, preferably from the automatic fire sprinkler industry. They must be self motivated and require limited supervision with a strong customer service mentality. The compensation for this service manager position is a generous base plus incentive program and will be eligible for a monthly car allowance. Relocation assistance may be available for the qualified candidate.



Cosco provides excellent wages and company/medical benefits to qualified applicants. For immediate consideration please complete the application process by clicking on the "apply now" button shown below.



Cosco Fire Protection is an equal opportunity employer.