Field Service Manager – Scan-Based Trading

Harper Group; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Harper Group is hiring a Field Service Manager to optimize their Scan-Based Trading function. This remote role includes managing merchandising programs, leading field teams, and analyzing sales data to drive performance. Ideal candidates will have 3-5 years of relevant experience and proficiency in Movista and Microsoft Excel.

Qualifications

• 3–5 years experience in field merchandising or retail operations.
• Strong knowledge of Movista products.
• Proven team management experience.

Responsibilities

• Manage the execution of scan-based trading programs.
• Oversee field merchandising team performance.
• Analyze scan-based sales data.

Skills

Organizational skills

Communication skills

Collaboration

Tools

Movista

Microsoft Excel

Job description

Field Service Manager – Scan-Based Trading

Remote

About Harper Group

Harper Group is a leading sales and service agency representing top brands in the gift, home, and lifestyle space. We bring innovation, professionalism, and dedication to every partnership—from retailers to vendors. With a strong presence in both wholesale and retail channels, we’re committed to operational excellence and providing best-in-class service to our partners.

Position Summary

We are seeking an experienced Field Service Manager to lead, grow and optimize Harper Group’s Scan-Based Trading (SBT) function. This role will oversee field execution of our merchandising programs, ensure retailer compliance, and support business performance through data-driven oversight and field team leadership. The ideal candidate will have experience working in Movista, building and managing field surveys and projects, and serving as a key liaison between Harper Group and our retail partners.

Key Responsibilities

• Lead and manage the execution of Harper Group’s scan-based trading program across designated territories and retail partners.
• Oversee field merchandising team performance, ensure execution of Field Surveys in Movista , and track productivity and accuracy.
• Build and maintain Field Surveys within Movista to support seasonal resets, promotional rotations, and planogram compliance.
• Act as the primary point of contact for retail partners, ensuring strong communication , timely issue resolution, and mutual alignment on execution standards.
• Analyze scan-based sales data to identify opportunities for optimization, improve inventory turns, and drive retail performance.
• Work closely with Human Resources to process semi-monthly payroll reports.
• Train, coach, and support Field Service Coordinators on best practices for merchandising, compliance, and retail engagement.
• Provide timely support remotely to field service members
• Conduct store visits to audit execution, build relationships with store personnel, and identify operational opportunities.
• Report performance metrics to leadership and develop recommendations to improve service outcomes and retailer satisfaction.
• Identify and pursue business development opportunities, including cultivating relationships with potential retail partners and contributing to the growth of new accounts.

Qualifications

• 3–5 years of experience in field merchandising or retail operations, with a focus on scan-based trading or direct-to-retail execution.
• Strong working knowledge of Movista products including Mplan (Field Survey) creation, compliance tracking, and user support.
• Proven experience managing field teams or remote merchandisers.
• Familiarity with retail metrics, planogram execution, and merchandising best practices.
• Exceptional organizational and communication skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel, data tools, and reporting systems.
• Ability to travel regularly to visit retail locations and field reps.
• Self-motivated, solutions-oriented, and highly collaborative.

Hourly

$30 - $30 USD

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