Service Manager

Ourisman Lexus of Rockville; Rockville (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) matching

Paid time off

Holidays

Professional development

Job summary

Ourisman Lexus of Rockville seeks an experienced Service Manager to lead the service department and drive efficient, profitable operations while upholding exceptional customer service.

You will oversee Service Advisors, Technicians, and support staff, set performance goals with the Service Director, ensure regulatory compliance, and manage the department budget to achieve profitability targets.

Qualifications

• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Comprehensive understanding of automotive systems, repair processes, and service operations.
• Excellent customer service skills, with the ability to handle challenging situations professionally.

Responsibilities

• Manage and lead the service department team to ensure cohesive and efficient operation.
• Ensure high customer satisfaction by resolving complaints promptly.
• Collaborate with the Service Director to set performance goals and monitor progress.
• Ensure compliance with regulations, safety standards, and company policies.
• Manage the department budget and implement profitability strategies.

Skills

Leadership

Customer service

Automotive knowledge

Budgeting

Job description

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking an experienced and results-driven Service Manager to oversee our service department. The Service Manager will be responsible for ensuring efficient and profitable operations while maintaining high standards of customer service and satisfaction.

More about the role

• Manage and lead the service department team, including Service Advisors, Technicians, and support staff, to ensure a cohesive and efficient operation.
• Ensure that the service department provides a high level of customer satisfaction by resolving customer complaints and concerns in a timely and effective manner.
• Collaborate with the Service Director to set performance goals for the service team and monitor progress, providing coaching and feedback to ensure objectives are met.
• Ensure that the service department complies with all regulations, safety standards, and company policies.
• Manage the department budget, analyze financial data, and implement strategies to achieve profitability targets.

What we look for

• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Comprehensive understanding of automotive systems, repair processes, and service operations.
• Excellent customer service skills, with the ability to handle challenging situations professionally.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.