Service Manager

Ourisman Automotive Group; Rockville (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) plan with company match

Paid time off and holiday leave

Opportunities for professional growth

Job summary

Ourisman Automotive Group in Rockville, MD is seeking an experienced Service Manager to oversee our service department, ensuring efficient, profitable operations and high customer satisfaction.

Lead Service Advisors and Technicians, manage the department budget, set performance goals with the Service Director, and ensure compliance with safety standards and company policies. This role offers growth within a forward-thinking, guest-first dealership.

Qualifications

• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Comprehensive understanding of automotive systems, repair processes, and service operations.
• Excellent customer service skills, with the ability to handle challenging situations professionally.

Responsibilities

• Manage and lead the service department team, including Service Advisors, Technicians, and support staff, to ensure a cohesive and efficient operation.
• Ensure that the service department provides a high level of customer satisfaction by resolving customer complaints and concerns in a timely and effective manner.
• Collaborate with the Service Director to set performance goals for the service team and monitor progress, providing coaching and feedback to ensure objectives are met.
• Ensure that the service department complies with all regulations, safety standards, and company policies.
• Manage the department budget, analyze financial data, and implement strategies to achieve profitability targets.

Skills

Leadership

Customer service

Automotive knowledge

Team development

Job description

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking an experienced and results-driven Service Manager to oversee our service department. The Service Manager will be responsible for ensuring efficient and profitable operations while maintaining high standards of customer service and satisfaction.

More about the role

• Manage and lead the service department team, including Service Advisors, Technicians, and support staff, to ensure a cohesive and efficient operation.
• Ensure that the service department provides a high level of customer satisfaction by resolving customer complaints and concerns in a timely and effective manner.
• Collaborate with the Service Director to set performance goals for the service team and monitor progress, providing coaching and feedback to ensure objectives are met.
• Ensure that the service department complies with all regulations, safety standards, and company policies.
• Manage the department budget, analyze financial data, and implement strategies to achieve profitability targets.

What we look for

• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Comprehensive understanding of automotive systems, repair processes, and service operations.
• Excellent customer service skills, with the ability to handle challenging situations professionally.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.