Service Manager

Steelhead Management; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

SteelHead Management is seeking a Service Manager for a busy Richmond property. The role oversees general maintenance, repairs, turnover, and preventative tasks, working closely with the Property Manager to keep the community in top condition.

The ideal candidate has 3+ years in apartment maintenance, HVAC certification, and the ability to manage vendors, on-call emergencies, and safety compliance while maintaining excellent resident relations.

Qualifications

• 3+ years in apartment maintenance with basic electrical & plumbing diagnostics/repair
• Must be a team player and maintain a positive attitude
• Willing to respond to occasional off-hour emergencies; own basic trade tools and valid driver’s license

Responsibilities

• Coordinate with Property Manager to ensure timely maintenance tasks
• Communicate with residents, vendors and management; follow up on services provided
• Respond to on-call emergencies promptly and manage open tickets
• Inspect grounds and buildings daily; maintain curb appeal and safety standards
• Hire and monitor outside contractors; obtain competitive bids for maintenance work
• Participate in training and meetings; adhere to fair housing and safety policies

Skills

Apartment maintenance

Electrical diagnostics

Plumbing diagnostics

Team player

Positive attitude

Tools for trade

Driver's license

Emergency response

Construction background

HVAC certified

Tools

Basic tools

Job description

SteelHead Management is a private, locally-based Property Management group specializing in class-A assets in urban environments. Our team is dedicated to providing an environment that embraces innovation, open communication, collaboration, shared values, and teamwork.

Job Summary:

We are seeking a highly motivated and enthusiastic individual to serve as Service Manager for a rapidly growing and dynamic property management organization. The Service Manager is responsible for the general maintenance, to include performing repairs, troubleshooting, apartment turnover, and performing preventative maintenance at The Ella at Scott's Addition in Richmond, VA. This is an outstanding career opportunity for an experienced professional to be part of an exciting team! This position will partner with the Property Manager.

Responsibilities:

• Work with the Property Manager to ensure maintenance functions are performed properly and promptly.
• Ensure effectively and timely follow up with residents, vendors, and property management team on all maintenance services provided.
• Respond to all on-call emergencies in a timely manner.
• Complete and follow up on all open unresolved tickets.
• Use of general maintenance equipment including but not limited to: hand tools, ladders, landscaping equipment, and required safety equipment; all equipment must be used safely.
• Inspect grounds, buildings, and other community features daily to identify required maintenance tasks, minimize liability concerns, and ensure excellent curb appeal at all times.
• Retain outside contractors where appropriate and necessary and monitor work performed to ensure timely and proper completion of work.
• Work with Property Manager to obtain competitive bids for maintenance-related expenses.
• Participate in company training classes and meetings
• Follow policies relating to but not limited to fair housing, OSHA, pool, and safety standards set by the company.
• Financials for Service Expense.

Qualifications:

• Minimum of 3 years’ experience in apartment maintenance including basic electrical & plumbing diagnostics/repair
• Be a team player in an atmosphere of mutual respect.
• Have a positive attitude.
• Enjoy helping and assisting people.
• Have basic tools for the trade.
• Provide a valid driver's license, and have reliable transportation.
• Have the flexibility to occasionally respond to 'off-hour' emergency situations and resident concerns.
• Construction Background/New Build punch preferred
• HVAC certification required (CFC Universal).

We offer a competitive pay rate plus bonus opportunities and a benefits package that includes: medical, dental, life and disability insurance, paid time off, and 401(k) retirement plan.

We are seeking highly motivated, career-oriented, individuals who function well in a team environment. The successful candidate will be enthusiastic, passionate, and accountable for achieving results. Working hard is an integral part of every successful SteelHead employee.

Candidates will be required to pass a credit & criminal background check

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

SteelHead Management is an Equal Opportunity Employer.