Service Manager

May Institute; Raynham (MA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Insurance package

403(b) match

PTO & holidays

Tuition reimbursement

Professional development

Disability coverage

Flexible spending accounts

Job summary

May Institute in Raynham, MA seeks an Adult Day Habilitation Service Manager to lead a team delivering person-centered services to adults with developmental disabilities. You’ll oversee daily operations, ensure safety, and promote independence and community engagement.

Reporting to program leadership, you’ll coordinate ISP/DHSP plans, support staff development, ensure regulatory compliance, and uphold May Institute values through a collaborative culture.

Qualifications

• Experience supporting adults with autism and/or intellectual or developmental disabilities in human services or day program settings.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead and work independently and collaborate with a team.
• Ability to prioritize competing demands in a fast-paced environment.
• Commitment to person-centered, mission-driven care.
• Bachelor’s degree or equivalent relevant experience.
• Prior supervisory or team leadership experience.
• Experience with ISPs or similar service planning.

Responsibilities

• Lead and supervise direct care and program staff to deliver high-quality services.
• Oversee daily program operations including staffing, scheduling, documentation, and environmental safety.
• Oversee implementation and monitoring of ISPs, DHSPs, and treatment plans to support skill development and independence.
• Participate in interdisciplinary meetings and provide hands-on support as needed to ensure continuity of care.
• Maintain compliance with state regulations, funder requirements, and May Institute policies.
• Foster a respectful, collaborative, and accountable team environment aligned with May Institute’s mission and values.

Skills

Leadership

Communication

Problem solving

ABA principles

Education

Bachelor’s degree or equivalent

Tools

ABA principles

Job description

Full-Time | Raynham, MA

Lead with purpose. Support independence. Transform lives. As an Adult Day Habilitation Service Manager at May Institute, you’ll play a critical leadership role in delivering high-quality, person-centered services to adults with developmental disabilities. You’ll guide teams, oversee daily operations, and ensure individuals receive services that promote independence, dignity, and meaningful community engagement.

Service Manager | Adult Day Habilitation

Full-Time | Raynham, MA

Lead with purpose. Support independence. Transform lives. As an Adult Day Habilitation Service Manager at May Institute, you’ll play a critical leadership role in delivering high-quality, person-centered services to adults with developmental disabilities. You’ll guide teams, oversee daily operations, and ensure individuals receive services that promote independence, dignity, and meaningful community engagement.

About The Role

The Adult Day Habilitation Service Manager oversees the daily operations and service delivery of an adult day program, ensuring a safe, supportive, and engaging environment for individuals served. Reporting to program leadership, this role partners closely with clinical, operations, and direct care teams to support staff performance, regulatory compliance, and excellent outcomes for individuals and families.

What You’ll Do

• Lead & Supervise: Coach, support, and supervise direct care and program staff to deliver consistent, high-quality services.
• Oversee Operations: Manage daily program operations including staffing coverage, scheduling, documentation, and environmental safety.
• Support Person-Centered Services: Oversee implementation and monitoring of Individual Service Plans (ISPs), Day Hab Support Plans (DHSPs), and treatment plans that support skill development and independence.
• Provide Clinical & Program Support: Participate in interdisciplinary meetings and provide hands‑on support as needed to ensure continuity of care.
• Ensure Compliance: Maintain compliance with state regulations, funder requirements, and May Institute policies.
• Promote a Positive Culture: Foster a respectful, collaborative, and accountable team environment aligned with May Institute’s mission and values.

What You Bring

• Experience supporting adults with autism and/or intellectual or developmental disabilities in a human services or day program setting, including the use of ABA principles
• Strong organizational, communication, and problem‑solving skills
• Ability to lead and work independently and collaborate effectively with a team
• Ability to prioritize competing demands in a fast‑paced environment
• Commitment to person‑centered, mission‑driven care

Preferred

• Bachelor’s degree or equivalent relevant experience
• Prior supervisory or team leadership experience
• Experience supporting Individual Service Plans (ISPs) or similar service planning

Why Join Us?

• Medical, dental, and vision insurance
• 403(b) retirement plan with employer match
• Generous paid time off and paid holidays
• Tuition reimbursement and student loan repayment assistance
• Paid training and professional development opportunities
• Short‑and long‑term disability coverage
• Flexible spending accounts and voluntary benefits

Compensation:

$26/hour