Service Manager

Team Builder Recruiting; East Earl (Lancaster County); On-site; USD 116,000 - 158,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Life & Disability Insurance

Profit Sharing

Flexible Spending Account

Tuition reimbursement

Company Phone

Job summary

MH Eby, a family-owned manufacturer of aluminum trailers and transportation equipment, seeks a Service Manager to lead the service department and coach technicians in a modern shop. You will oversee daily operations, scheduling, estimates, and parts while maintaining a safe, efficient environment and exceptional customer service.

You will build relationships with customers, influence business growth, and partner with leadership to recruit and develop talent across the organization.

Qualifications

• At least three years of leadership experience and ability to coach and develop teams.
• High mechanical aptitude with trailer repair, truck bodies, or related industry experience.
• Strong decision-making, prioritization, and adaptability to changing needs.
• Excellent customer communication and relationship-building across levels.

Responsibilities

• Lead the daily operations of the service department, ensuring safe, efficient, profitable work to high standards.
• Coach service advisors, shop foremen, and technicians with training, feedback, and guidance.
• Oversee scheduling, repair estimates, parts procurement, quality inspections, and workflow.
• Build relationships with customers, resolve concerns, and manage insurance repairs when needed.
• Drive department performance by monitoring productivity, budgets, and profitability.
• Maintain a safe, organized facility and ensure OSHA/state/federal compliance.
• Partner with leadership to recruit, develop talent, and support growth of the Blue Ball service team.
• Champion a culture of teamwork, accountability, and continuous improvement.

Skills

Leadership

Coaching

Mechanical Aptitude

Problem Solving

Communication

Team Orientation

Technical Proficiency

Education

High school diploma or GED

Tools

Microsoft Office

ERP systems

Job description

Lead a skilled team where your mechanical expertise, business leadership, and commitment to customer service directly shape the success of every repair and every customer relationship.

Why You'll Love Working with Us

• Lead an Established Team: Build on the success of an experienced service department while coaching and developing future leaders.
• Make a Meaningful Impact: Influence department performance, customer satisfaction, and long-term business growth through your leadership.
• Work Alongside Accessible Leadership: Enjoy a family-owned company where decisions happen quickly, and you'll have direct interaction with company leadership.
• Use a State-of-the-Art Facility: Manage operations in a modern service shop equipped to help your team perform at its best.
• Grow Your Career: Join a company that encourages employees to expand their skills, explore new opportunities, and build long-term careers across the organization.

About Us

MH Eby is a family-owned manufacturer of aluminum trailers, truck bodies, and transportation equipment that has been serving customers across North America since 1938. We build products known for quality craftsmanship, durability, and innovation while creating an environment where employees can learn, grow, and contribute across multiple areas of the business, making a meaningful impact for our team and customers alike.

What You'll Do as Our Service Manager

• Lead the daily operations of our service department, ensuring repair work is completed safely, efficiently, profitably, and to the high standards our customers expect.
• Coach service advisors, shop foremen, and technicians by providing training, performance feedback, technical guidance, and the support they need to succeed.
• Oversee scheduling, repair estimates, parts procurement, quality control inspections, and workflow to keep projects moving and customers informed.
• Build strong relationships with customers by resolving concerns, negotiating insurance repairs when needed, and creating a service experience that earns repeat business and referrals.
• Drive department performance by monitoring productivity, managing budgets, reviewing profitability, and identifying opportunities to grow the service department.
• Maintain a safe, organized, and well-equipped facility by ensuring compliance with company policies, OSHA regulations, state and federal inspection requirements, and preventative maintenance standards.
• Partner with leadership and other departments to improve operations, recruit and develop talent, and support the continued growth of our Blue Ball service team.
• Champion a culture of teamwork, accountability, and continuous improvement where employees take pride in delivering exceptional service every day.

Our Ideal Service Manager

• Leader: You have at least three years of leadership experience and enjoy coaching, mentoring, and developing high-performing teams.
• Mechanically Inclined: You have strong mechanical aptitude, with experience in trailer repair, truck bodies, heavy equipment, manufacturing, or a related industry.
• Problem Solver: You make sound decisions, prioritize effectively, and confidently adapt to changing customer and operational needs.
• Communicator: You build strong relationships with customers and coworkers while communicating clearly across all levels of the organization.
• Technically Proficient: You have a high school diploma or GED, are comfortable using Microsoft Office and ERP systems, and can meet the physical demands of an active service environment, including lifting up to 50 pounds.
• Team-Oriented: You take pride in building a positive, accountable culture where safety, collaboration, quality workmanship, and exceptional customer service come first.

What We Offer Our Service Manager

• Pay: $137,000/year, total anticipated compensation
• Health Insurance
• Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Life & Disability Insurance
• Profit Sharing
• Flexible Spending Account (FSA)
• Tuition reimbursement when applicable
• Company phone and laptop provided