Service Manager

#1 COCHRAN JOHNSTOWN HONDA; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Parental leave

401(k) with company match

Competitive pay

Job summary

#1 Cochran JOHNSTOWN HONDA is seeking a Service Manager to lead the service department at our Pennsylvania dealership. You will oversee service operations, aim to exceed goals, and ensure top-tier customer experiences.

Join a team known for growth and a winning culture, with responsibilities spanning staffing, budget, training, and process improvement to drive customer satisfaction and department success.

Qualifications

• Minimum 2 years of experience as a Service Manager in a dealership.
• Strong focus on providing excellent customer service.
• Proven track record of exceeding service and parts gross objectives.
• Ability to foster a strong team atmosphere.

Responsibilities

• Assist customers in servicing, repairs, and explaining service needs.
• Understanding customers' requirements and matching them to service options.
• Keeping the customer informed during the service of their vehicle.
• Maintaining CSI and handling customer complaints promptly.

Skills

Customer service

Team leadership

Sales targets

Dealership experience

Job description

#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million-dollar inventory. Our greatest asset and driving force behind our success is our 1800 plus team members. We have been awarded as one of Pittsburgh's top workplaces for 14 years running! COME JOIN OUR WINNING TEAM.

As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development - at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you're ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

What We Offer

• Full complement of health insurance benefits available
• Paid Time Off immediately (12, 16 and 20 days annually)
• Paid Holidays
• Paid Parental Leave
• 401(k) with Company match
• Very competitive pay plan

Responsibilities

• Assist customers in servicing, repairing, and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• A minimum of 2 years of experience as a Service Manager in a dealership setting required preferred
• Strong focus on providing excellent customer service.
• Proven track record of exceeding service and parts gross objectives.
• Ability to foster a strong team atmosphere.

EOE.

#1 Cochran - One Great Place to Grow Your Career!