Business Development Representative

Cochran Cars; Boardman (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full complement of health insurance benefits

Paid Time Off in first year of employment

Paid Holidays

401(k) with Company match

Company-paid short-term disability

Company-paid term life insurance

Competitive Pay Plan

Competitive pay plan

Job summary

A leading automotive retailer in Ohio is seeking a Business Development Center Representative to monitor and respond to internet leads and phone traffic. This role involves assisting customers with service appointments and follows a structured protocol for call handling and data entry. Candidates should possess strong customer service skills and be proficient with basic computer applications. This position offers full health benefits, paid time off, and 401(k) options, making it an excellent opportunity for career growth.

Qualifications

• Excellent customer service skills with a focus on responsiveness.
• Ability to manage high call volumes effectively.
• Basic proficiency in using computers and data entry.
• Communicate sales inquiries, status updates with necessary sales managers/consultants.
• Actively and carefully manage/track sales leads.
• Ensuring accurate and appropriate protocol is followed with each call by following script, call tracking, data entry of customer information, appointment details.
• Basic knowledge of computers, including Microsoft Excel.

Responsibilities

• Assist customers by answering inbound calls and coordinating service appointments.
• Make high volume outbound calls to sales customers.
• Track sales leads and handle inquiries accurately.
• Communicate sales inquiries, status updates with necessary sales managers/consultants.
• Actively and carefully manage/track sales leads.
• Ensuring accurate and appropriate protocol is followed with each call by following script, call tracking, data entry of customer information, appointment details.

Skills

Customer service

Inbound and outbound call handling

Attention to detail

Basic computer skills

Data entry

Tools

Microsoft Excel

Job description

As a Business Development Center Representative, you will Monitor and respond to internet leads and phone traffic while maintaining high levels of performance related to message response times and scheduling of service appointments. You are one the first points of contact with our customers and will be well-versed in following script, call tracking, data entry of customer information, needs assessment, objection handling and appointment conversions. #1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million-dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been recognized as one of Pittsburgh’s top workplaces for 14 years running!

As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

COME JOIN OUR WINNING TEAM!

What We Offer

• Full complement of health insurance benefits
• Paid Time Off in first year of employment
• Paid Holidays
• 401(k) with Company match
• Company-paid short-term disability and workers’ compensation
• Company-paid term life insurance
• Competitive Pay Plan

Responsibilities

• Assist customers by answering inbound phone calls, coordinating service appointments, and answering questions in a timely manner.
• Initiate a high volume of outbound calls to existing and prospective sales customers.
• Maintain a high level of performance & attention to detail while coordinating sales appointments.
• Communicate sales inquires, status updates with necessary sales managers/consultants.
• Actively and carefully manage/track sales leads.
• Ensuring accurate and appropriate protocol is followed with each call by following script, call tracking, data entry of customer information, appointment details.
• Basic knowledge of computers, including Microsoft Excel.
• We welcome always replies in strict confidence. Qualified applicants should email a work history or resume to our attention

#1 Cochran - ONE Great Place to Grow Your Career!