Service Manager

GE HealthCare (United States); Oregon; Hybrid; USD 85,000 - 110,000; Full time

Job summary

GE HealthCare is seeking a Biomedical Tech Lead to oversee service delivery across multiple sites in the United States. You will lead a team, manage contracts, and ensure compliance while guiding personnel in equipment operation and repairs.

The role requires 4+ years in medical equipment service, strong leadership, and travel readiness. Relocation support is available and sponsorship is not provided.

Qualifications

• Four-plus years servicing medical equipment.
• Progressive team leadership experience.
• Supervise and coach technical personnel.
• Experience in customer account coordination.
• Strong communication and presentation skills.
• Willing to travel outside the assigned region.
• Valid driver's license.
• We do not sponsor visas.

Responsibilities

• Ensure obligations of customer contract are met.
• Prioritize service, assign personnel, and follow up on commitments.
• Hire and develop talent for service team.
• Share on-call or service call escalation.
• Function as Site Leader and manage customer relationships.
• Ensure service quality via customer contact and quality reviews.
• Maintain expense, time, and service reports for direct reports.
• May track and analyze financial performance.
• Maintain parts inventory and vendor delivery in compliance.
• Keep technical knowledge up-to-date and train hospital personnel.
• Meet regulatory requirements and communicate effectively.

Skills

Team leadership

Biomedical equipment

Customer service

Communication

Documentation

MS Office

Travel willingness

Driver's license

Education

Associate's or Bachelor's degree in related field

Equivalent military education

High School Diploma/GED

Tools

iPad

iPhone

Microsoft Office

Job description

Job Description Summary

This role can be located in Little Rock, AR or New Orleans, LA or Kansas City, MO. The role will cover these primary service areas and candidate can be located in any one of these states. Relocation support is available for out of state candidates. Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract.

Job Description

Key Responsibilities

• As directed, use knowledge of customer contract to ensure obligations are met.
• Prioritize service, assign personnel, and follow up on commitments.
• Hire and develop talent for a service team. Includes direct people management responsibility including staffing decisions and performance development.
• Share on-call or service call escalation.
• Function as Site Leader and is responsible for customer relationship at assigned sites.
• Ensure service quality via frequent customer contact and formal quality reviews.
• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.
• May track and analyze financial performance with MSD and/or ASL.
• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
• Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.
• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
• Effectively communicate and partner with teammates and colleagues.

Required Qualifications

• Associate's or Bachelor's degree in a related field and 4+ years of experience servicing medical equipment;
• OR equivalent military education and 4+ years of experience servicing medical equipment;
• OR High School Diploma/GED and 6+ years of experience servicing medical equipment
• A minimum of four years' experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
• Experience managing financial and administrative requirements of the position.
• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Ability to analyze metrics and reports (SEDs).
• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).
• Willing to travel outside of the assigned region.
• Must have and maintain a valid driver's license.

#LI-BI1 We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes