Service Manager

Cumberland International Trucks - Ocala, FL; Ocala (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

8 Paid Holidays

PTO

Vacation

401(k) with Employer Match

Medical / Dental / Vision Options

Paid Training & Certification Reimbursements

Free Employee Assistance Program

Job summary

Cumberland International Trucks in Ocala, FL is looking for a dynamic Service Manager to join their team. In this role, you'll be responsible for leading the service department, enhancing customer relationships, and ensuring high-quality technical service.

The ideal candidate must have 5+ years of experience in the medium/heavy-duty truck industry and demonstrate strong leadership capabilities. A comprehensive benefits package that emphasizes work-life balance and career development is offered as well.

Qualifications

• Extensive technical experience in the medium/heavy-duty truck industry.
• Strong customer service skills to maintain internal and external relationships.
• Proven leadership capability to guide a technical team.

Responsibilities

• Lead the service team with clarity and accountability.
• Drive productivity while ensuring high-quality workmanship.
• Manage daily operations to maintain profitability.

Skills

Customer service abilities

Organizational abilities

Technical knowledge

Communication skills

Leadership

Education

5+ years of experience in medium/heavy-duty truck industry

ASE and/or OEM certifications

Tools

Microsoft applications

Job description

Service Manager — Ocala, FL

Cumberland International Trucks is seeking a Service Manager for our Ocala dealership — someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.

As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact.

The Service Department is the heartbeat of the dealership. The Service Manager sets the tone — building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty.

Responsibilities

• Lead a service team with clarity, coaching, and accountability
• Strengthen long-term customer relationships through consistency & trust
• Drive productivity, technician development, and operational excellence
• Increase profitability through staffing efficiency & quality standards
• Ensure the department delivers reliable, high-quality workmanship
• Foster collaboration with other departments to support dealership success
• Manage daily operations of an efficient, profitable Service Department
• Build strong customer relationships through clear communication and follow-through
• Support and guide technicians through training, development, and performance feedback
• Uphold warranty guidelines and ensure accurate documentation
• Maintain high product and technical knowledge to support the team
• Identify opportunities to improve productivity and reduce costs
• Maintain departmental organization, workflow, and adherence to processes
• Collaborate with other departments to achieve dealership goals
• Champion a culture of teamwork, respect, and continuous improvement

Required Qualifications

• 5+ years of technical experience in the medium/heavy-duty truck industry
• Technician training such as ASE and/or OEM certifications (desired)
• Strong internal and external customer service abilities
• Familiarity with warranty processes and guidelines
• Proven ability to lead others in a positive, empowering way
• Strong written and verbal communication skills
• High degree of product and technical knowledge
• Strong organizational abilities and comfort with multitasking

Preferred Qualifications

• Working knowledge of Microsoft applications used at this location
• Commitment to personal and professional development
• Knowledge of International and supplier warranty policies
• Ability to support teamwork and a respectful, collaborative environment

A comprehensive, people first benefits package includes:

• 8 Paid Holidays • PTO • Vacation • Paid Birthday Off
• Work-life balance focus
• $500 Employee Referral Bonus
• Mentorship & Internship Programs
• Paid Training & Certification Reimbursements
• 401(k) with Employer Match (Fidelity)
• Medical / Dental / Vision Options
• Life & AD&D Coverage
• Supplemental Life Insurance
• Short-Term & Long-Term Disability Options
• 24/7 Access to Teladoc
• Free & Confidential Employee Assistance Program

Cumberland International Trucks is an equal opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.

• Ready to make an impact? Apply today.*