Service Manager

TWC Services, Inc.; Ocala (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

Health, dental and vision insurance

401k with company match and profit‑sh‑

Paid vacation

Wellness reimbursement program

Continuing education and advancementOp

Job summary

TWC Services, Inc. is a leading provider of Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment services.

We seek a Service Manager to oversee a small branch, drive high-quality service, and lead a team of technicians to meet client needs across our Southeast footprint. Responsibilities include quoting, scheduling, procurement, and coordinating work orders to ensure timely delivery and optimal efficiency.

Qualifications

• 5-7 years of experience in a service leadership role.
• Bachelor's Degree or Technical Training Program Completion.
• Occasional Travel.

Responsibilities

• Oversees and manages a team of Service Technicians at a small branch, ensuring high-quality service and support to clients.
• Leads quoting for repairs, parts, and workforce; advocates for maintenance contracts and equipment replacements.
• Manages scheduling with the service coordinator; procures equipment, materials, and subcontracts; coordinates deliveries to optimize cost and progress.
• Supports Technicians with technical problem solving and material delivery; ensures notes are accurate before invoicing.
• Monitors and improves branch performance by following best practices, managing KPIs, daily ticket reviews, and dispatch procedures.

Skills

Service leadership

Team management

Operations coordination

Quality assurance

Safety enforcement

Education

Bachelor's degree or technical training

Job description

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.

What Success in our Service Manager Role Looks Like at TWC Services Inc.

Oversees and manages a team of Service Technicians at a small branch, ensuring the delivery of high-quality service and support to clients.

Key Areas of Responsibilities:

• Quotes and Estimates Management: Leads quoting for repairs, parts, and workforce. Obtains approval from clients and helps advocate for maintenance contracts, replacement of equipment, and other service work inside our scope.
• Resource Management: Works in harmony with the service coordinator on the scheduling of workforce for work orders. Leads the purchasing of equipment, materials, and subcontracts. Schedules deliveries to optimize price and work order progress.
• Work Order Management: Assists Service Technicians with technical problem solving and delivery of materials and supplies to expedite job completion with timeliness and quality. Reviews open work orders with leadership and validates notes are updated and accurate and makes necessary adjustments prior to invoicing.
• Operational Efficiency: Ensures high-quality operational standards by following best practices to maximize workflows, technology, and information to continuously improve branch performance. Manages key performance indicators to ensure consistency between locations and adherence to the TWC Way. This includes daily service ticket review, maintaining hold board statuses, attending 3:00 meetings, and following dispatch best practices.
• Safety Leadership: Promotes a culture of safety through continuous coaching, motivation, and setting clear expectations that are aligned to compliance and best practice. Ensures staff members complete safety training and comply with policies and procedures. Regularly monitors and evaluates technicians for safety compliance and documents within company systems.

Requirements:

• 5-7 years of experience in a service leadership role
• Bachelor's Degree or Technical Training Program Completion
• Occasional Travel

We Offer:

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Wellness reimbursement program
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Term, AD&D and Dependent Life insurances

Prepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA. TWC Services, Inc is an EOE, including disability/vets. TWC Services, Inc participates in E-Verify.