Service Manager

Parry's Pizzeria & Taphouse | Northglenn; Northglenn (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

Job summary

Parry’s Pizzeria & Taphouse in Northglenn seeks an experienced Service Manager to lead front-of-house operations, guest experience, and sales performance. You will coach teams on the floor, manage the door and bar, and ensure each shift runs smoothly with a focus on hospitality and efficiency.

Ideal candidates will demonstrate strong communication, labor control, and a track record of delivering exceptional guest service during peak periods, nights and weekends.

Qualifications

• Experience managing front-of-house in a high-volume restaurant.
• Ability to lead a fast-paced service team on the floor.
• Strong communication and coaching skills.
• Comfortable managing waitlists, seating, and guest flow.

Responsibilities

• Lead all FOH operations with accountability for guest experience, sales, and shift execution.
• Drive sales through purposeful table visits and upselling.
• Maintain FOH cleanliness, pre-bussing standards, and safety practices.
• Coach and mentor FOH team members in real time; CHEERS is taught and reinforced on the floor.
• Partner with leadership on hiring, onboarding, and training FOH staff.

Skills

Restaurant management

FOH leadership

Sales-driven

Guest service excellence

Team coaching

Job description

About Parry’s

At Parry’s Pizzeria & Taphouse, we create memorable dining experiences throughCraveablyCrafted™ Food & Beer and Uncommon Hospitality. Our restaurants are high-energy, community-driven, and guest-focused, and our leaders are expected to run great shifts that balance hospitality, sales, and operational excellence.

Parry’s restaurants are busy, fast-paced, and built around strong teams. Service Managers have consistent hours, meaningful leadership responsibility, and the opportunity to directlyimpactsales, culture, and guest loyalty. This is a hands-on role for leaders who want to be on the floor, not behind a desk.

Role Overview

Service Managersare responsible forFront of House execution, guest experience, and sales performance. This role requires actively leading the door, floor, bar, and window while coaching teams in real time.

Service Managers are expected to applyCHEERSevery shift — not as a concept, but as a set of observable behaviors that drive flow, hospitality, and results. Hospitality at Parry’s is intentional, proactive, and directly connected to sales and repeat business.

Responsibilities + Duties

• Lead all FOH operations with accountability for guest experience, sales, and shift execution
• ApplyCHEERSconsistently throughout the shift:
  • Cheerful Prompt Greet:Set the tone at the door by greeting guestsimmediatelyand managing waitlists and quote times accurately
  • Hospitality First:Step in where needed to support the experience — pre-bussing, running food, pouring beers, or sliding into dishes
  • Engage Guests:Talk to every table with purpose by making genuine connections, noticing details, and building rapport
  • Ease Their Needs:Anticipateguest needs before they ask — pacing, refills, boxes, kids’ needs, desserts
  • Ready for ’Em:Stay ahead of the flow by managing sections, tablet data, table turns (ideal 45 minutes), cleanliness, and communication
  • Swipe That Card – Say Goodbye:Close every experience intentionally by thanking guests, inviting them back, and promoting future visits
• Run shifts using strong time management and floor awareness (door → floor → bar → window)
• Drive sales through purposeful table visits, upselling, and connecting guests to future visits, fundraisers, or events
• Maintain FOH cleanliness, pre-bussing standards, and safety/sanitation practices
• Conduct bar line checks andmonitorproduct quality
• Control labor through effective scheduling, coaching, and in-shift adjustments
• Coach and mentor FOH team members in real time; CHEERS is taught and reinforced on the floor
• Hold the line on uniform, appearance, and accountability standards
• Partner with leadership on hiring, onboarding, and training FOH team members
• Communicate proactively with BOH, expo, and leadership tomaintainpromise times and flow

Qualifications + Skills

• 2+ years of restaurant management experience preferred
• Proven ability to lead FOH operations in a high-volume environment
• Comfortable owning sales results and guest experience outcomes
• Strong communicationand coaching skills
• Systems-minded: understands flow, labor control, and execution
• Ability to work nights, weekends, and peak business periods
• Able to stand for extended periods andlift upto 50 lbs. as needed
• Coachable, accountable, and confident leading from the floor

Perks + Benefits

• Company-sponsored health benefits, including medical, dental, and vision
• Accrued paid time off (PTO)
• 401(k) with company match
• Company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• Ongoing leadership training and career growth opportunities
• Free shift meals + 50% off all other times