Service Manager

Parry's Pizzeria & Taphouse | Johnstown; Johnstown (CO); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and.

401(k) with company match

Paid time off (PTO)

Life insurance

Short-term disability (STD)

Long-term disability (LTD)

Leadership training

Free shift meals

50% off all other times

Job summary

Parry’s Pizzeria & Taphouse | Johnstown is seeking a hands-on Service Manager to lead front-of-house operations, ensure guest satisfaction, and drive sales. This role focuses on managing the door, floor, bar, and window with real-time coaching of teams to deliver exceptional hospitality.

You will apply CHEERS behaviors each shift, uphold cleanliness and safety, and partner with BOH and leadership on hiring, onboarding, and training. Strong communication is essential.

Qualifications

• 2+ years of restaurant management experience preferred.
• Proven ability to lead FOH operations in a high-volume environment.
• Comfortable owning sales results and guest experience outcomes.
• Strong communication and coaching skills.
• Systems-minded: understands flow, labor control, and execution.
• Ability to work nights, weekends, and peak business periods.
• Able to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Lead all FOH operations with accountability for guest experience, sales, and shift execution.
• Apply CHEERS consistently throughout the shift: Cheerful; Hospitality First; Engage Guests; Ease Their Needs; Ready for ’Em; Swipe That Card.
• Run shifts using strong time management and floor awareness (door → floor → bar → window).
• Drive sales through purposeful table visits, upselling, or events.
• Maintain FOH cleanliness, pre-bussing standards, and safety/sanitation practices.
• Conduct bar line checks and monitor product quality.
• Coach FOH team members in real time; CHEERS is taught and reinforced on the floor.
• Hold the line on uniform, appearance, and accountability standards.
• Partner with leadership on hiring, onboarding, and training FOH team members.
• Communicate proactively with BOH, expo, and leadership to maintain promise times and flow.

Skills

Restaurant management

Leadership

Communication

Labor control

Floor leadership

Night/weekend availability

Lifting 50 lbs

Job description

About Parry’s

At Parry’s Pizzeria & Taphouse, we create memorable dining experiences throughCraveablyCrafted™ Food & Beer and Uncommon Hospitality. Our restaurants are high-energy, community-driven, and guest-focused, and our leaders are expected to run great shifts that balance hospitality, sales, and operational excellence.

Parry’s restaurants are busy, fast-paced, and built around strong teams. Service Managers have consistent hours, meaningful leadership responsibility, and the opportunity to directlyimpactsales, culture, and guest loyalty. This is a hands-on role for leaders who want to be on the floor, not behind a desk.

Role Overview

Service Managersare responsible forFront of House execution, guest experience, and sales performance. This role requires actively leading the door, floor, bar, and window while coaching teams in real time.

Service Managers are expected to applyCHEERSevery shift — not as a concept, but as a set of observable behaviors that drive flow, hospitality, and results. Hospitality at Parry’s is intentional, proactive, and directly connected to sales and repeat business.

Responsibilities + Duties

• Lead all FOH operations with accountability for guest experience, sales, and shift execution
• ApplyCHEERSconsistently throughout the shift:
  • Cheerful Prompt Greet:Set the tone at the door by greeting guestsimmediatelyand managing waitlists and quote times accurately
  • Hospitality First:Step in where needed to support the experience — pre-bussing, running food, pouring beers, or sliding into dishes
  • Engage Guests:Talk to every table with purpose by making genuine connections, noticing details, and building rapport
  • Ease Their Needs:Anticipateguest needs before they ask — pacing, refills, boxes, kids’ needs, desserts
  • Ready for ’Em:Stay ahead of the flow by managing sections, tablet data, table turns (ideal 45 minutes), cleanliness, and communication
  • Swipe That Card – Say Goodbye:Close every experience intentionally by thanking guests, inviting them back, and promoting future visits
• Run shifts using strong time management and floor awareness (door → floor → bar → window)
• Drive sales through purposeful table visits, upselling, and connecting guests to future visits, fundraisers, or events
• Maintain FOH cleanliness, pre-bussing standards, and safety/sanitation practices
• Conduct bar line checks andmonitorproduct quality
• Control labor through effective scheduling, coaching, and in-shift adjustments
• Coach and mentor FOH team members in real time; CHEERS is taught and reinforced on the floor
• Hold the line on uniform, appearance, and accountability standards
• Partner with leadership on hiring, onboarding, and training FOH team members
• Communicate proactively with BOH, expo, and leadership tomaintainpromise times and flow

Qualifications + Skills

• 2+ years of restaurant management experience preferred
• Proven ability to lead FOH operations in a high-volume environment
• Comfortable owning sales results and guest experience outcomes
• Strong communicationand coaching skills
• Systems-minded: understands flow, labor control, and execution
• Ability to work nights, weekends, and peak business periods
• Able to stand for extended periods andlift upto 50 lbs. as needed
• Coachable, accountable, and confident leading from the floor

Perks + Benefits

• Company-sponsored health benefits, including medical, dental, and vision
• Accrued paid time off (PTO)
• 401(k) with company match
• Company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• Ongoing leadership training and career growth opportunities
• Free shift meals + 50% off all other times