Service Manager

Idahoan Foods, LLC; North Dakota; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Core values

Job summary

RDO Equipment Co. in the United States is seeking a Service Manager to lead a team of technicians, oversee work orders and scheduling, and build strong customer relationships. You’ll create a supportive shop environment and drive a world-class service experience for our customers.

The role emphasizes leadership, communication, and a proactive approach to problem-solving in a fast-paced setting. The role emphasizes leadership, teamwork, and a customer‑first approach in a fast-paced setting.

Qualifications

• Leadership abilities and willingness to grow.
• Strong customer service orientation.
• Comfort with computers and new systems.
• Experience in our industry is a plus, but not required.
• Clear written and verbal communication.
• Ability to thrive in a fast-moving environment.
• Valid work authorization in the U.S.

Responsibilities

• Manage work orders from opening to closing.
• Schedule technicians and manage workflows.
• Deliver high-quality service to customers during repairs.
• Maintain clear communication with customers and team.
• Lead and develop the technical team.
• Build lasting customer relationships.
• Refer to full job description for more duties.

Skills

Leadership

Customer service

Tech-savvy

Communication

Fast-paced

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's in it For You:

• $60,000-$85,000 / year
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page .
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values .

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO's customers in and around Grafton do the important work of feeding the nation while creating a positive lift in their communities. They value knowledgeable partners who work with them to help them succeed every day — regardless of what the growing season brings. Ready to join them?

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description HERE .

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech‑Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication:  You express yourself clearly, both in writing and in conversation
• Pace:  You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Outdoors friendly:The Grafton area offers hunting, fishing, and access to nearby state parks and wildlife areas.
• Culture of support:Helping each other is what we do here, join a team of support where everyone works together to grow the store.
• Tight‑knit team:Everyone friendly in Grafton and gets along as they work to solve customer problems throughout the region.

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.