Service Manager

Kärcher; North Carolina; On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Holidays 11/year

Flexible PTO

HAS & 401K

Disability Insurance

Job summary

Kärcher in North Carolina is seeking a service department leader to oversee daily operations, service scheduling, and technician teams. You will drive productivity, ensure timely assignment of requests, and support remote customers while collaborating with external providers.

The role requires a strong mechanical background, ERP experience, and the ability to perform hands-on work. Travel and extended seasonal hours (Oct–Apr) may be required.

Qualifications

• Strong mechanical background with municipal equipment, tractors, sidewalk machines, or sweepers.
• Proven experience managing a service department with team leadership, fleet management, and shop facility organization.
• High computer proficiency with ERP systems such as SAP Business One or Reynolds & Reynolds.
• Advanced diagnostic acumen, logical reasoning, and ability to perform hands-on mechanical tasks as needed.
• Valid passport for travel opportunities/training and flexibility to work extended seasonal hours (Oct–Apr).

Responsibilities

• Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours.
• Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and continuous technical training.
• Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One.
• Resolve escalated service calls, support remote customers, and collaborate with 3rd-party service providers.
• Capture non-warranty repair opportunities, upsell short-term rentals, and promote planned maintenance agreements to drive service revenue.

Job description

The salary range for this position is $88,000 - 100,00 DOE including bonus opportunity under the Karcher Incentive Program.

This Is How You WOW

• Manage daily operations, shop scheduling, and workflow to ensure 95% of service requests are assigned within 24 hours.
• Lead, direct, and oversee the Service Admin and shop technicians, driving team productivity and continuous technical training.
• Maintain a minimum 90% technician productivity rate and ensure accurate logged service hours in SAP Business One.
• Resolve escalated service calls, support remote customers, and collaborate with 3rd-party service providers.
• Capture non-warranty repair opportunities, upsell short-term rentals, and promote planned maintenance agreements to drive service revenue.

It would be WOW if you would bring this in:

• Strong mechanical background and technical experience with municipal equipment, tractors, sidewalk machines, or sweepers.
• Proven experience managing a service department, including team leadership, fleet management, and shop facility organization.
• High computer proficiency with experience in ERP systems such as SAP Business One or Reynolds & Reynolds.
• Advanced diagnostic acumen, logical reasoning, and physical ability to perform hands-on mechanical tasks as needed.
• A valid passport for travel opportunities/training and flexibility to work extended seasonal hours (primarily Oct-Apr).

Our Kärcher WOW-package

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long-term disability insurance

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affindeative Action employer - M/F/Disabled/Veteran