Service Manager

Texas Roadhouse; New Berlin (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work schedules

Discounts in restaurants

Paid Vacation

Tuition Reimbursement

Job summary

Texas Roadhouse in New Berlin is looking for a legendary Service Manager to oversee all Front of House daily operations. This role involves managing employees and ensuring that Legendary Food and Legendary Service are delivered to guests.

The ideal candidate will have a passion for people and experience in driving guest satisfaction, sales, and employee performance. The position offers a supportive and fun work culture with numerous benefits, including medical plans, paid leave, and 401(k) retirement plan.

Qualifications

• Passion for people and providing a legendary guest experience.
• Ability to manage performance of Front of House employees.
• Strong knowledge of liquor laws and Responsible Alcohol Service guidelines.

Responsibilities

• Oversee all Front of House daily operations.
• Drive sales, steps of service, and guest satisfaction.
• Conduct performance evaluations, coaching, and discipline.

Skills

Sales management

Guest satisfaction

Employee management

Performance evaluation

Food safety procedures

Job description

At Texas Roadhouse, we are a people‑first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Responsibilities

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one‑on‑ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

Benefits

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short‑Term and Long‑Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit‑Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally‑protected status. We encourage and welcome all applicants to apply.