Service Manager

Texas Roadhouse; Spartanburg (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Dental Insurance

Vision Insurance

Paid Vacation

Parental Leave

Donor Leave

Bereavement Leave

Maternity Leave

Disability Insurance

Life Insurance

401(k)

Job summary

Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. This role focuses on delivering exceptional guest experiences and leading a high-energy team.

The Service Manager will drive sales, manage schedules, train staff, control liquor costs, and ensure compliance with safety and liquor laws while fostering a fun, safe work environment aligned with company values.

Responsibilities

• Driving sales, steps of service, and guest satisfaction
• Enforcing compliance with all employment policies and overseeing restaurant cleanliness and guest safety
• Providing or directing Front of House training
• Managing Front of House performance, including evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing liquor laws and Responsible Alcohol Service guidelines
• Developing key employees, assistant managers, and hourly staff through daily feedback during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending Front of House staff
• Directing work for employees, setting hours and weekly schedules, assigning tasks during and after open hours
• Creating a fun, safe environment by upholding core values and goals, and running contests/theme nights
• Understanding, managing, and practicing safe food handling procedures

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.