Service Manager

Texas Roadhouse; Concord (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Paid vacation

Adoption assistance

Disability insurance

Life insurance

Identity protection

Employee assistance program

Travel insurance

401(k) retirement plan

FSAs

Tuition reimbursement

Profit sharing

RSU program

Community involvement

Holiday bonus

Job summary

Texas Roadhouse is seeking a Service Manager to oversee all Front of House operations, manage Front of House staff, and ensure Legendary Food and Legendary Service for guests. The role emphasizes people leadership, training, scheduling, and maintaining safety and quality standards.

You will drive guest satisfaction, enforce policies, coach team members, and manage liquor costs while promoting a fun, high-energy dining experience. Join a company focused on growth and opportunity.

Qualifications

• Experience managing Front of House operations in a high-volume restaurant.
• Strong leadership and coaching abilities.
• Proven track record in staff development and performance reviews.
• Knowledge of liquor laws and responsible service standards.

Responsibilities

• Drive sales and guest satisfaction through service excellence.
• Oversee Front of House training and scheduling.
• Manage staff performance, hiring, and coaching.
• Control liquor orders and costs while ensuring safety.
• Enforce policies and ensure safe food handling.

Skills

Leadership

Customer service

Staff training

Hiring & performance

Food safety knowledge

Communication

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.