Chevrolet Service Lane Manager

Carter Myers Automotive; Martinsburg (WV); On-site; USD 60,000 - 125,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) with company support

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Vehicle Purchase Program

Employee Discounts on Parts andService

Paid Training and Professional Dev.

Career Growth Opportunities

Employee Assistance Program

Closed on Sundays

Job summary

Carter Myers Automotive in Martinsburg, West Virginia, is seeking a Chevrolet Service Lane Manager to lead our service drive operations, develop high-performing service advisors, and deliver an exceptional customer experience. This role targets experienced service managers seeking growth within an employee-owned dealership.

As Service Lane Manager, you will drive profitability, coach staff, and ensure warranty and manufacturer standards compliance while maintaining top-tier customer

Qualifications

• High school diploma or equivalent required or better.
• Automotive service management experience preferred.
• Strong leadership and coaching abilities; proven track record in service operations.

Responsibilities

• Lead daily operations of the service drive.
• Coach, mentor, and develop service advisors.
• Ensure exceptional customer satisfaction and retention.
• Resolve customer concerns and service-related issues.
• Monitor service department performance metrics.
• Improve workflow efficiency and maximize productivity.
• Work closely with technicians and dealership leadership.
• Support warranty compliance and manufacturer standards.
• Drive profitability while maintaining a superior customer experience.
• Foster a positive, accountable, and professional team culture.

Skills

Leadership

Coaching

Customer relations

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

CRM software

Warranty administration

Job description

Chevrolet Service Lane Manager

Carter Myers Automotive Martinsburg, West Virginia, United States

About this position

Description: Chevrolet Service Lane Manager

Service Drive Manager | Automotive Service Manager | Fixed Operations Leader

Are you an experienced automotive service professional with a passion for leadership, customer satisfaction, and operational excellence? CMA is seeking a Chevrolet Service Lane Manager to lead our service drive operations, develop high-performing service advisors, and deliver an exceptional customer experience.

This is an outstanding opportunity for an experienced Service Manager, Service Drive Manager, Service Lane Manager, Assistant Service Manager, or Fixed Operations professional looking to advance their career with an employee-owned automotive organization.

Compensation

• $60,000 - $125,000+ annually
• Competitive base compensation
• Commission and performance incentives
• Income potential based on experience and results

Benefits

• Employee Stock Ownership Plan (ESOP) - Become an owner through our employee-owned company
• 401(k) with company support
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Discounts on Parts and Service
• Paid Training and Professional Development
• Career Growth Opportunities
• Employee Assistance Program
• Closed on Sundays

Requirements:

What You'll Do

• Lead daily operations of the automotive service drive
• Coach, mentor, and develop service advisors
• Ensure exceptional customer satisfaction and retention
• Resolve customer concerns and service-related issues
• Monitor service department performance metrics
• Improve workflow efficiency and maximize productivity
• Work closely with technicians and dealership leadership
• Support warranty compliance and manufacturer standards
• Drive profitability while maintaining a superior customer experience
• Foster a positive, accountable, and professional team culture

Qualifications

• Previous automotive dealership service management experience preferred
• Strong customer relationship management skills
• Experience managing automotive service operations
• Proven leadership and coaching abilities
• Knowledge of automotive repair processes and warranty administration
• Excellent communication and problem-solving skills
• Results-oriented mindset with strong organizational abilities
• High school diploma or equivalent required
• Automotive service management experience strongly preferred

Why Join CMA?

CMA is an employee-owned organization committed to developing leaders, supporting career growth, and delivering exceptional experiences for customers and employees alike. As a Service Lane Manager, you'll have the opportunity to make a direct impact on customer retention, team performance, and dealership success.

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