Service Manager

Workstream; Milwaukee (WI); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Training certifications

Employee discounts

Career development

Job summary

BelAir Cantina in Milwaukee seeks a Service Manager to lead our front-of-house team with energy, consistency, and genuine care. This hands-on role focuses on coaching, guest connections, and keeping service running smoothly across shifts.

You’ll train, schedule, and support staff while upholding hospitality standards, safety, and efficiency. A strong, positive leadership style is essential for success in a busy restaurant setting.

Qualifications

• At least one to three years of restaurant leadership experience.
• Previous front-of-house management, supervisory, bartending, or serving experience preferred.
• Strong hospitality, coaching, and communication skills.
• Ability to lead high-volume shifts and manage multiple priorities.
• Confidence addressing guest and team member concerns.
• Excellent organization and attention to detail.
• High school diploma or equivalent.
• Must be at least 21 years old.
• Reliable transportation.
• Bilingual skills are a plus.

Responsibilities

• Leading and supporting servers, bartenders, hosts, and other front-of-house team members.
• Setting the tone for warm, attentive, and efficient hospitality.
• Conducting engaging pre-shift meetings and communicating service priorities.
• Coaching team members in real time and recognizing excellent performance.
• Supporting front-of-house training, scheduling, and team member development.
• Ensuring the restaurant is clean, organized, stocked, and ready for service.
• Monitoring the dining room, bar, reservations, and guest flow.
• Responding to guest feedback and resolving concerns promptly and professionally.
• Ensuring compliance with alcohol service, cash-handling, food safety, and company policies.
• Completing opening, closing, and administrative responsibilities.
• Partnering with the kitchen and management teams to ensure smooth, coordinated service.
• Helping create a positive, respectful, and accountable workplace.
• Supporting restaurant events and high-volume service periods as needed.

Skills

Restaurant leadership

Coaching

Communication

Team motivation

Guest service

High-volume service

Staff development

Problem solving

Education

High school diploma

Tools

POS systems

Cash handling

Food safety basics

Job description

Service Manager – BelAir Cantina

Are you passionate about hospitality, team development, and creating the kind of guest experience people remember?

We’re looking for a Service Manager who can lead our front-of-house team with energy, consistency, and genuine care. This is a hands-on leadership position for someone who enjoys coaching team members, connecting with guests, and keeping service running smoothly during every shift.

What You’ll Do

As Service Manager, you’ll focus on front-of-house operations and the guest experience by:

• Leading and supporting servers, bartenders, hosts, and other front-of-house team members
• Setting the tone for warm, attentive, and efficient hospitality
• Conducting engaging pre-shift meetings and communicating service priorities
• Coaching team members in real time and recognizing excellent performance
• Supporting front-of-house training, scheduling, and team member development
• Ensuring the restaurant is clean, organized, stocked, and ready for service
• Monitoring the dining room, bar, reservations, and guest flow
• Responding to guest feedback and resolving concerns promptly and professionally
• Ensuring compliance with alcohol service, cash-handling, food safety, and company policies
• Completing opening, closing, and administrative responsibilities
• Partnering with the kitchen and management teams to ensure smooth, coordinated service
• Helping create a positive, respectful, and accountable workplace
• Supporting restaurant events and high-volume service periods as needed

What We’re Looking For

Our ideal candidate is an enthusiastic hospitality leader who notices the details, communicates well, and knows how to motivate a team during a busy shift.

Qualifications include:

• At least one to three years of restaurant leadership experience
• Previous front-of-house management, supervisory, bartending, or serving experience preferred
• Strong hospitality, coaching, and communication skillsl>
• Ability to lead high-volume shifts and manage multiple priorities
• Confidence addressing guest and team member concerns
• Excellent organization and attention to detail
• High school diploma or equivalent
• Must be at least 21 years old
• Reliable transportation
• Bilingual skills are a plus

A current Wisconsin Food Manager Certification and local operator’s license are preferred. We can assist the selected candidate with required certifications and eligible licensing expenses.

Schedule and Work Environment

• Five-day workweek with two scheduled days off
• Approximately 45 or more hours per week, based on business needs
• Must be available to work a combination of days, evenings, weekends, and holidays
• This is an in-person, hands-on restaurant leadership position
• Occasional travel to other company locations may be required

Benefits and Perks

• Competitive compensation: [Insert Salary Range]
• Three weeks of paid time off
• Medical, dental, and vision insurance eligibility
• 401(k) with company match
• Supplemental benefit options
• Generous team member discounts at all restaurants within our group
• PerkSpot employee discount program
• Five-day workweek with two scheduled days off
• Company-paid ServSafe Manager certification
• Reimbursement for required bartender or operator licensing
• Company-provided CPR, first aid, AED, and Narcan training
• Opportunities for professional development and advancement
• A people-focused culture that values hospitality, teamwork, and individual growth

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods, sometimes up to 10 hours
• Work actively throughout the restaurant and assist the team as needed
• Occasionally lift or move restaurant products and supplies weighing up to 50 pounds
• Meet the scheduling and physical demands of a busy restaurant operation

If you’re ready to lead a great service team and help create memorable experiences for every guest, we’d love to meet you.

Born and raised in Milwaukee, BelAir Cantina is a Wisconsin staple with a tremendous lineup of tacos, mouthwatering margaritas, and more. Chef Noe mixes traditional Mexican cooking with unique flavors and techniques for a menu that’s deliciously different and full of fresh ingredients. The BelAir vibe is at once laid-back and full of energy—the perfect spot to gather. Inspired by authenticity, defined by innovation, BelAir brings warmth and sincerity to a dining experience like no other.