Service Manager

Waltham Services, LLC in; Milford (CT); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Paid training

Benefits

Growth opportunities

Job summary

Waltham Pest Services in Milford, CT seeks an experienced Service Manager to lead the local service team and ensure exceptional, health‑focused pest control for families and businesses. You will oversee daily operations, mentoring technicians and coordinating scheduling, routes, and client communications.

This role offers competitive pay ($60,000–$70,000) plus benefits, a company vehicle, paid training, and opportunities for growth.

Qualifications

• Minimum 3 years of supervisory or management experience in a service-based industry.
• Strong leadership, communication, and problem-solving skills.
• Valid driver’s license and willingness to obtain pesticide license.
• Ability to manage a field service team and meet customer expectations.

Responsibilities

• Lead and mentor front-line service staff to deliver high-quality service.
• Oversee scheduling, routing, and fleet management to drive efficiency.
• Review and submit service-related documents and reporting.
• Assist with interviewing and selecting technicians.
• Maintain inventory of equipment and supplies.
• Respond to client issues and ensure customer satisfaction.

Skills

Team leadership

Training technicians

Scheduling

Routing

Customer service

Inventory management

Driver license

Education

High School Diploma/GED

Job description

Waltham Pest Services has been New England's original pest control provider—and we're still leading the way. Our mission is simple: protect the health and safety of our communities through smart, innovative pest solutions.

We believe great service starts with great people. That's why we prioritize the well‑being, growth, and satisfaction of every team member.

We are currently seeking a Service Manager. This position will be based out of our Milford, CT branch.

At Waltham Pest Services, our Service Managers play a vital role in ensuring we deliver the exceptional, health‑focused service our customers count on. As New England's original pest control provider, we take pride in protecting our communities—and our Service Managers help bring that mission to life every day.

Service Manager (Maintenance)

Responsibilities

The Service Manager will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational leader, you will be responsible for the overall management of the service team, including: delivering quality service, fleet management, service team sales, and overall customer satisfaction.

What You'll Be Doing

As an experienced and successful Service Manager, you will be required to have the following experience and skills to...

• Lead and mentor a group of front-line colleagues
• Provide highly skilled “hands-on" management
• Train and develop technicians
• Monitor scheduling and routing to drive efficiencies and productivity
• Schedule client services and route service technicians
• Motivate the service team to provide high-quality customer and technical services
• Guide service technicians in resolving client issues and concerns
• Ensure that customer expectations are met
• Have experience interacting with both commercial and residential clients
• Perform quality site inspections
• Review and submit all service-related documents and reporting
• Assist with interviewing and selecting service technicians and traineesMaintain inventory of equipment and supplies
• Multi-task within a fast-paced environment

What We Offer

We invest in our people because they're at the heart of everything we do. As part of our team, you'll receive:

• Competitive compensation with base salary + bonus
• Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
• Paid time off, including holidays, vacation, and sick time
• Company vehicle and gas card
• Paid training and industry onboarding
• Smartphone, equipment, and the tools you need to succeed
• Support to obtain your required state pesticide license
• Real opportunities for growth, development, and advancement

Qualifications

What We’re Looking For:

The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction). Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.

Minimum Requirements

• High School Diploma/GED
• Excellent communication skills
• Valid Driver's license
• Must be 18 years of age
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Physical Demands / Working Environment

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions

Average pay range offered for this role is $60,000 - $70,000per year

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Salary Minimum: 60000Salary Maximum: 70000