Service Manager

AHW LLC; Manteno (IL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Accident insurance

Critical illness insurance

Paid time off

401(k)

Cell phone allowance

Safety item reimbursements

AHW branded clothing

Training

Job summary

AHW LLC in Manteno, IL is seeking a Service Manager to optimize the Service Department, drive profitability, and ensure top-notch customer satisfaction. You will lead process improvements, monitor metrics, and collaborate with staff to deliver reliable service outcomes.

The role requires hands-on leadership, strong communication, and the ability to manage budgets, schedules, and personnel while promoting a safe working environment. Competitive pay and benefits are offered.

Qualifications

• 3+ years experience in Service Department operations.
• Excellent customer service skills.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.

Responsibilities

• Develops and enforces Service Department processes to ensure customer satisfaction.
• Develops and executes Service Department marketing plan and monitors monthly.
• Monitors Service Department metrics monthly to achieve goals.
• Coordinates customer clinics, field days, and related events.
• Schedules and assigns jobs and work areas to employees in the Service Department.
• Reviews work orders for completeness and accuracy prior to invoicing.
• Maintains a safe working environment and adheres to safety programs.
• Performs other duties as assigned.

Skills

Customer service skills

Verbal communication

Analytical skills

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Job description

Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Monitors Service Department metrics monthly to ensure achievement of department goals
• Coordinates customer clinics, field days, and related promotional events
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to invoicing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other duties as assigned

Requirements

Experience, Education, Skills and Knowledge

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• Associate degree or equivalent experience

The pay range for this position is $65,000 - $100,000 annually. The base pay offered will be determined in good faith and takes into account internal equity, as well as job-related factors such as the candidate's knowledge, skills, experience, and qualifications.

Benefits

We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.