Service Manager

Texas Roadhouse; Manchester (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental and vision insurance

Paid vacation and maternity leave

401(k) retirement plan

Tuition reimbursement

Job summary

A well-known restaurant chain located in Manchester, Connecticut, is seeking an experienced Service Manager to oversee Front of House operations. The ideal candidate will drive sales and guest satisfaction while managing and training employees to maintain the restaurant's high standards of service. This full-time position includes comprehensive benefits such as medical and dental insurance, paid leave, and opportunities for career growth. If you have a passion for excellence in hospitality, apply today!

Qualifications

• Experience in restaurant management or a similar leadership role.
• Strong understanding of customer service principles.
• Ability to manage and motivate a team effectively.

Responsibilities

• Oversee all Front of House daily operations.
• Manage Front of House employees, including coaching and evaluations.
• Drive sales and guest satisfaction.
• Enforce compliance with employment policies.

Skills

Leadership

Customer service

Team management

Food safety

Job description

Join to apply for the Service Manager role at Texas Roadhouse

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie? Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

Responsibilities

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Benefits

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

EEO Statement

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Restaurants

Referrals increase your chances of interviewing at Texas Roadhouse by 2x.