Service Manager

Titan Machinery; Bismarck (ND); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health and dental

HSA contribution

Paid holidays

PTO

401(k) with match

Paid parental leave

Vision insurance

Life insurance

Short-term disability

Safety equipment reimbursement

Uniforms provided

Incentives

Job summary

Titan Machinery is seeking a Service Manager to lead the store's service operations, ensuring top-tier customer satisfaction and adherence to safety and efficiency standards. You will oversee all facets of service activities, including workflows, scheduling, and documentation, while driving financial performance.

The role requires 2+ years of related experience and the ability to travel up to 30% with a focus on delivering professional, high-quality repairs for heavy equipment customers.

Qualifications

• 2+ years’ related experience and/or related education/training
• Ability to travel up to 30% of the time
• Ability to effectively lead and manage people

Responsibilities

• Manage store service operations to ensure professionalism, safety and efficiency
• Oversee work schedules, employee scheduling, and customer work orders to meet financial and operational goals
• Handle customer inquiries, repair estimates, complaints, and service department workflow
• Ensure service records, work orders and documentation are accurate, complete, and timely

Skills

People leadership

Customer service

Operations management

Communication

Job description

Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

• Financial and Performance Management Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Required

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Titan Machinery provides a generous total compensation package including the following benefits

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as Vision Insurance, Life Insurance, Short-term disability and more!
• Additional Leave Benefits such as Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives

Learn more about our benefits here https//www.titanmachinery.com/titan-careers/careers/benefits
Titan reserves the right to adjust compensation based on factors including but not limited to scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affi…