Service Engineer

Pacificacontinental; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance (Medical, Vision, Life, and Dental)

PTO

401K

Overtime

Job summary

A technical service company is seeking a Service Coordinator to assist with the maintenance, repair, and installation of CNC machine tools. The role requires 3-5 years of experience in troubleshooting, strong communication skills, and the ability to manage customer relationships effectively. The position is based in Memphis, Tennessee, with extensive travel requirements. Benefits include medical insurance, PTO, and a 401K plan.

Qualifications

• 3-5 years of experience in troubleshooting and maintenance of CNC machine tools.
• Proven ability to read mechanical drawings and electrical schematics.
• Experience with DMG, MORI SEIKI machines, Fanuc, or Siemens is a plus.
• Ability to read mechanical drawings and electrical schematics.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance.
• Develop and analyze reports pertaining to Service.
• Manage difficult customer situations in a positive manner.
• Manage difficult customer situations positively.

Skills

Electrical and mechanical troubleshooting

Customer service orientation

Communication skills

Adaptability to change

Education

Bachelor’s or Associate’s Degree in a related field

Tools

MS Word

MS Excel

MS Outlook

Job description

Job Details

• Benefits: Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.
• Schedule: Monday through Friday from 8:00 am to 5:00 pm.
• Travelling: Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).
• Location: Memphis, Tennessee (Employee is expected to work at the Technical Center when not visiting customers).
• Report: Service Coordinator.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
• Demonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.
• Providing assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.

Requirements

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.
• Preferred: Bachelor’s or Associate’s Degree in a related field of study.

Work Environment

• Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands

• Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.
• Periodic: Operating power equipment, sitting at a desk, utilizing computers and phones.
• Occasional: Lifting or moving up to 50 lbs.