CNC Field Service Expert- Western Region

Dn Solutions America Corporation; Orange (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Paid Time-Off

Employee Referral Program

Job summary

DN Solutions America is seeking a Management-level Customer Support Service Expert to oversee field service operations across CA, including training, scheduling, and technical support for engineers and technicians. The role focuses on profitability, service quality, and customer satisfaction while traveling extensively.

The position requires a Bachelor's in engineering, 5+ years in a machine tool environment, and strong PLC/Fanuc/Siemens knowledge, with 50–75% travel and on-the-road duties.

Qualifications

• Bachelor's degree in electrical, mechanical, or engineering technology.
• Minimum of 5 years working experience in a Machine Tool Company, Milling, Turning, 5 axis.
• Previous people manager responsibilities and proven leadership ability.
• Knowledge of Fanuc & Siemens controllers.
• Understand PLC systems and diagrams.
• Ability to operate forklift truck and manual lifting equipment.
• Travel Requirements: 50%-75% travel.
• Work Location: On the road.
• Schedule: 8-hour shift, Monday to Friday.
• Job Type: full-time

Responsibilities

• Provide local training to improve FSE skill sets.
• Provide Field support to Technicians when needed.
• Schedule and provide technical support to the engineers in the Service Department.
• Manage open issues within the department.
• Provide estimates for future service jobs.
• Issue and manage Quality Reports.
• Provide technical support to our distribution network, including troubleshooting, part identification, and machine installation assistance and provide service support in the field.
• Provide performance reviews, interview perspective employees and schedule employee training.
• Assist in the scheduling, shipping and receiving, installation, inspection and pack up of showroom machines.
• Conduct and fulfill regulatory facility-related safety audits on a regular basis.
• Manage the service report documentation and billing process.
• Other duties as assigned.

Skills

People management

Leadership

Fanuc controllers

Siemens controllers

PLC diagrams

MS Office

Education

Bachelor's degree in engineering

Job description

Job Details

Level: Management

Job Location: CA - Orange, CA 92856

Salary Range: $120,000.00 - $160,000.00 Salary/year

The Customer Support Service Expert is tasked to manage costs and revenue generation to keep the service operation profitable and manage customer satisfaction regarding service quality and response time. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Responsibilities include up to and not limited to:

• Provide local training to improve FSE skill sets.
• Provide Field support to Technicians when needed.
• Schedule and provide technical support to the engineers in the Service Department.
• Manage open issues within the department.
• Provide estimates for future service jobs.
• Issue and manage Quality Reports.
• Provide technical support to our distribution network, including troubleshooting, part identification, and machine installation assistance and provide service support in the field.
• Provide performance reviews, interview perspective employees and schedule employee training.
• Assist in the scheduling, shipping and receiving, installation, inspection and pack up of showroom machines. Conduct and fulfill regulatory facility-related safety audits on a regular basis.
• Manage the service report documentation and billing process.
• Other duties as assigned.

Job Requirements

• Bachelor's degree in engineering (electrical, mechanical, or engineering technology)
• Minimum of 5 years working experience in a Machine Tool Company, Milling, Turning, 5 axis
• Previous people manager responsibilities and proven leadership ability
• Knowledge of Fanuc & Siemens controllers
• Understand PLC systems and diagrams
• Ability to operate forklift truck and manual lifting equipment
• MS Office
• Travel Requirements: 50%-75% travel
• Work Location: On the road
• Schedule: 8-hour shift, Monday to Friday
• Job Type: full-time

Company Benefits

We offer competitive pay based on experience.

• 401(k)
• Health, Vision and Dental Insurance
• Life Insurance and Short-Term Disability
• Paid Time-Off including vacation, sick time and Holidays
• Employee Referral Program

Our success is driven by our team of talented, dedicated individuals working closely together to meet or exceed customer expectations. Take the next step in your career and become part of our fast-growing company.

DN Solutions America is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.