Service Manager

Trek Retail Corporation; Livermore (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Flexible and fun culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Life insurance & term life insurance

Vacation package

401(k) with match & ESOP

Maternity leave with 12 weeks of pay

Paid holidays

Tuition Reimbursement up to $15,000

Job summary

Trek Retail Corporation in Livermore is seeking a Service Manager to lead the store's Service Center, owning workflow, staffing, and KPIs to ensure a top-notch customer experience. You’ll be the primary service advisor, aligning the service and sales experience with Trek’s hospitality standard.

You'll train and motivate the service team, manage costs, keep orders organized, and coordinate with the sales floor to deliver the right bikes and service at the right time.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication skills.
• Ability to train and develop employees.
• Strong leadership and team-motivation skills.

Responsibilities

• Own the service workflow and staffing for the store's Service Center.
• Set and track KPIs to ensure the best customer experience.
• Serve as the primary service advisor, aligning service and sales.
• Train and develop the service team; manage service costs and orders.
• Keep the department organized and ensure timely delivery of bikes and services.

Skills

Leadership

Communication

Planning

Customer service

Staffing

Job description

A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!Job LocationTrek Store LivermoreSummaryJob DescriptionAs Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.What you’ll bring to the teamA positive, pitch-right-in attitude and motivation to help every customer find what they needFantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest daysGreat leadership skills and the ability to motivate and develop future leadersAbility to plan effectively and stay a step ahead of your shop’s needs3+ years of bicycle service center experienceA commitment to delivering the best possible experience for every customerAn active learning engine and willingness to attend Trek Service classes in Waterloo, WIProactive approach to staying up to date on industry changes and trendsCompensation RangeHourly Rate $26.00 - $30.00Trek Benefits• Flexible and fun company culture• Competitive health care• PPO & HDHP medical plan options, Dental insurance, Vision insurance• Flexible Spending Accounts (FSA)• Free life insurance & optional term life insurance• Competitive vacation package• 401(k) with match and Employee Stock Ownership Plans (ESOP)• 12 weeks of maternity leave with 100% pay• Paid company holidays• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)• Employee discounts on all product• Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links:E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | Spanish