Service Manager

Trek Bicycle Corporation; Berkeley (CA); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts

Life insurance

401(k) with match and ESOP

Maternity leave with 12 weeks pay

Paid holidays

Tuition Reimbursement up to $15,000

Employee discounts on all product

Retail discounts

Job summary

Trek Bicycle Corporation is seeking a proactive Service Manager for our Berkeley store. You will head the Service Center, oversee workflow, staffing, and KPIs to ensure exceptional customer experiences. As primary service advisor, you’ll blend sales with service and drive hospitality across the team.

You’ll train staff, manage costs, and maintain organized orders while delivering Trek’s signature customer care. Strong communicator with 3+ years in bike service is required.

Qualifications

• 3+ years of bicycle service center experience.
• Strong leadership and team development capabilities.
• Excellent communication skills with customers and staff.
• Ability to plan effectively and anticipate shop needs.

Responsibilities

• Lead store Service Center operations and KPI stewardship.
• Act as primary service advisor, integrating sales and service.
• Train and develop service team; motivate future leaders.
• Manage service costs, organize work orders, ensure department cleanliness.
• Write a significant portion of work orders and maintain customer communication.

Skills

Bicycle service

Leadership

Communication

Staffing

Job description

## Service ManagerApplylocations: Berkeley, Californiatime type: Full timeposted on: Posted Todayjob requisition id: Trek115268## A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!## Job LocationTrek Store Berkeley **Summary**## Job DescriptionAs Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.**What you’ll bring to the team*** A positive, pitch-right-in attitude and motivation to help every customer find what they need* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Great leadership skills and the ability to motivate and develop future leaders* Ability to plan effectively and stay a step ahead of your shop’s needs* 3+ years of bicycle service center experience* A commitment to delivering the best possible experience for every customer* An active learning engine and willingness to attend Trek Service classes in Waterloo, WI* Proactive approach to staying up to date on industry changes and trends**Compensation Range**Hourly Rate $25.00 - $29.00**Trek Benefits**• Flexible and fun company culture • Competitive health care • PPO & HDHP medical plan options, Dental insurance, Vision insurance • Flexible Spending Accounts (FSA) • Free life insurance & optional term life insurance • Competitive vacation package • 401(k) with match and Employee Stock Ownership Plans (ESOP) • 12 weeks of maternity leave with 100% pay • Paid company holidays • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish### About UsTrek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.