Service Manager

M&L Chrysler Dodge Jeep Ram; Lexington (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(K)

Paid Holidays

Paid Vacation

Health, Dental and Vision insurance at

Basic Life Insurance

Accident and Critical Illness保险

Growth opportunities

Competitive pay plans

Job summary

M&L Chrysler Dodge Jeep Ram in Lexington, NC is seeking a Service Manager to lead our Service Department and elevate customer satisfaction. You will guide service advisors and technicians, set goals and ensure clear communication with customers throughout maintenance and repair processes.

This role emphasizes outstanding customer service, CSI targets, and staff training on the latest products and procedures.

Qualifications

• 3+ years of experience as a Service Manager.
• Strong focus on providing excellent customer service.
• A high school diploma is required.

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understand customers' requirements and concerns; match to service options.
• Keep customers informed and updated during the service of their vehicle.
• Stay current with new products, features and training.
• Maintain a service follow-up system to encourage repeat business.
• Hire and supervise all service department personnel and monitor performance.
• Create goals and budget and develop a marketing plan for new business.
• Maintain a high CSI rating by addressing complaints promptly.

Skills

Customer service

People management

Leadership

Education

High school diploma

Job description

Are you looking for the next step in your career? M&L Chrysler Dodge Jeep Ram is seeking a Service Manager to take our Service Department to the next level.

At M&L Chrysler Dodge Jeep Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at M&L Chrysler Dodge Jeep Ram is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• A minimum of 3 years of experience as a Service Manager is required.
• Strong focus on providing excellent customer service.
• A high school diploma is required.
• Automotive Service Management / Dealership: 5 years
• Clean and valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.