Service Manager

Paycom - ATS; Leavenworth (WA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company 4%

Paid holidays

Employee apartment discount

Job summary

Weidner Apartment Homes is seeking a Service Manager in Leavenworth, WA to mentor the service team and oversee maintenance for the community. You will work with the Community Director to drive financial performance and asset value, balance time effectively, and ensure excellent customer service to residents, associates, and vendors.

Candidates should have 2+ years maintenance experience, strong mechanical aptitude, and the ability to lead a team with knowledge of electrical, plumbing, and HVAC

Qualifications

• 2+ years maintenance experience required.
• Prior management experience desired.
• Advanced mechanical aptitude required.
• Knowledge of electrical, plumbing, carpentry, HVAC systems.

Responsibilities

• Ensure maintenance and housekeeping associates produce accurate payroll records and manage overtime as needed.
• Manage staff issues and communicate evaluations to leadership.
• Mentor and develop maintenance and housekeeping staff.
• Prepare and supervise apartments for occupancy including painting, drywall repair, and plumbing and electrical work.
• Oversee service requests and coordinate with vendors for timely completion.
• Maintain grounds, logs, and preventive maintenance tasks throughout the property.
• Manage vendor relationships for pricing, quality and service.

Skills

Maintenance experience

Team leadership

Mechanical aptitude

English proficiency

Tools

Yardi

Paycom

Job description

Job Details: Job Location: Autumn Haus - Leavenworth, WA 98826, Position Type: Full Time, Salary Range: $35.00 - $38.50Hourly, Job Category: Maintenance, Autumn Haus

Position Summary

As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team. This role will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Primary Responsibilities

• Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency
• Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director
• Assist with interviewing and recruiting associates; mentor and develop all maintenance and housekeeping associates
• Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
• Perform and assign service requests for residents daily and timely
• Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
• Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc
• Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
• Perform pre-move out inspections with Community Director, timely
• Schedule timely completion of make-readies and service requests with maintenance staff and vendors
• Ensure daily grounds maintenance of the property is addressed including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways
• Manage and complete property improvements and preventive maintenance scheduled tasks, promptly
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
• Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed
• Manage vendor relationships for best pricing, quality and service
• Reorder inventory supplies as necessary within the property’s budget parameters
• Must take part in the on-call rotation, as scheduled/needed
• Must use personal vehicle to respond to service requests and pick up supplies as needed
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards

Benefits & Perks

At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

Health & Wellness

• Medical, Dental, and Vision Insurance
• Employer-paid Basic Life Insurance
• Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost

Financial Benefits

• 401(k) Retirement Plan with company match of up to 4% of your eligible income
• Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance

Time Away from Work

• Vacation accrual, with no usage waiting period upon accrual
• Sick time accrual, with accrued time usage eligibility after 60 days of employment
• Nine company-designated paid holidays annually

Housing Benefits

• Employee apartment discount available at Weidner communities, subject to availability and community guidelines

Workplace Support

• Company-provided maintenance uniforms

Career Development

• Continuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certifications
• Opportunities for professional growth and advancement within a nationally recognized property management company

Join Weidner Apartment Homes and become part of a team that values your contributions and invests in your success.

Qualifications: Qualifications:

• 2+ years maintenance experience required
• Prior management experience desired
• Advanced mechanical aptitude required
• Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time
• Able to use appliance dolly, push/pull up to 200 pounds
• Able to work outdoors in all weather conditions
• Able to be on feet constantly for entire work shift, if applicable
• Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
• HVAC, CPO, EPA certification desired
• Industry designations, CAMT desired
• Complete tasks in a safe and efficient manner
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Able to give professional directions clearly in person, over the phone, email, and text
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
• Yardi and Paycom experience preferred; Willing and able to learn new software programs
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work outside of normal scheduled hours as needed
• Willing and able to be assigned to other Weidner properties as needed
• Working knowledge of English; detail oriented, well organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Must have access to personal vehicle and/or reliable transportation, at all time
• Driver’slicense,vehicleandvehicleinsurancemustvalidandunexpiredatalltimesandmatchthecountryinwhichassociatewillwork