Service Manager

Weidner Apartment Homes; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health & Vision Insurance

401(k) with company match

Paid holidays

Employee apartment discount

Job summary

Weidner Apartment Homes seeks a Service Manager at Retreat at McAlpine Creek – Charlotte, NC. You will mentor the service team to oversee maintenance, improving asset value and resident satisfaction.

Lead day-to-day upkeep, coordinate with the Community Director, and drive efficient operations in a fast-paced environment. Ideal candidates have 3+ years of maintenance and some management experience, strong mechanical knowledge, and a customer-focused approach.

Qualifications

• 3+ years maintenance experience required
• Prior management experience desired
• Advanced mechanical aptitude required
• Able to lift up to 80 pounds / 36.3 kg and work on uneven surfaces
• Knowledge of electrical, plumbing, carpentry, and HVAC systems
• HVAC, CPO, EPA certifications desired
• Industry designations (CAMT) desired
• Safely complete tasks and prioritize maintenance work
• Willing to be assigned to other Weidner properties

Responsibilities

• Prepare and supervise apartments for occupancy including painting, drywall repair, and general maintenance
• Assign and track service requests for residents daily and timely
• Oversee system repairs on electrical, plumbing, boilers, water heaters, HVAC, and appliances
• Lead carpentry and painting tasks and ensure quality standards
• Conduct regular property inspections and address deficiencies promptly
• Manage vendor relationships and procurement within budget
• Participate in on-call rotation and coordinate with staff

Skills

Maintenance management

Leadership

Customer service

Time management

Safety awareness

Communication skills

Tools

Yardi

HappyCo

Paycom

Job description

Job Details: Level: Management, Job Location: Retreat at McAlpine Creek - Charlotte, NC 28277, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Maintenance, Retreat at McAlpine Creek

Position Summary

As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team, The Service Manager will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work.In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Primary Responsibilities

• Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
• Perform and assign service requests for residents daily and timely
• Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
• Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc
• Perform pre-move out inspections with Community Director, timely
• Schedule timely completion of make-readies and service requests with maintenance staff and vendors
• Manage and complete property improvements and preventive maintenance scheduled tasks, promptly
• Conduct and lead regular and thorough property inspections, promptly identifying deficiencies and driving timely resolution to maintain Weidner quality standards
• Foster a culture of accountability, teamwork, and service excellence
• Assist with interviewing and recruiting associates, mentor and develop all maintenance and housekeeping associates Address staff performance concerns promptly, including documentation and evaluations. and communicate updates to the Community Director and Area Director
• Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency
• Ensure and perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable
• Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
• Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed
• Manage vendor relationships for best pricing, quality and service
• Reorder inventory supplies as necessary within the property’s budget parameters
• Must utilize Weidner issued cell phone and specified apps as part of your daily role
• Must take part in the on-call rotation, as scheduled/needed
• Must use personal vehicle to respond to service requests and pick up supplies as needed
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards

Benefits & Perks

• Health & Wellness
  • Medical, Dental, and Vision Insurance
  • Employer-paid Basic Life Insurance
  • Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost
• Financial Benefits
  • 401(k) Retirement Plan with company match of up to 4% of your eligible income
  • Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance
• Time Away from Work
  • Vacation accrual, with no usage waiting period upon accrual
  • Sick time accrual, with accrued time usage eligibility after 60 days of employment
  • Nine company-designated paid holidays annually
• Housing Benefits
  • Employee apartment discount available at Weidner communities, subject to availability and community guidelines
• Workplace Support
  • Company-provided maintenance uniforms
• Career Development
  • Continuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certifications
  • Opportunities for professional growth and advancement within a nationally recognized property management company

Join Weidner Apartment Homes and become part of a team that values your contributions and invests in your success.

Qualifications

• 3+ years maintenance experience required
• Prior management experience desired
• Advanced mechanical aptitude required
• Able to lift and carry up to 80 pounds/36.3 kilograms, climb ladders and climb multiple flights of stairs at a time
• Able to use appliance dolly, push/pull up to 200 pounds/90.7 kilograms
• Able to work outdoors in all weather conditions
• Able to be on feet constantly for entire work shift, if applicable
• Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
• HVAC, CPO, EPA certification desired
• Industry designations, CAMT desired
• Complete tasks in a safe and efficient manner
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Able to give professional directions clearly in person, over the phone, email, and text
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
• Yardi, HappyCo and Paycom experience preferred; Willing and able to learn new software programs
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work overtime as requested
• Willing and able to be assigned to other Weidner properties as needed
• Working knowledge of English; detail oriented, well organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Must have access to personal vehicle and/or reliable transportation, at all times
• Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work